Resolved after 5 hours 7 minutes, affecting Eligibility and Benefits Verification, on May 7, 2026.
The insurance and copay issue affecting new visits on the Dashboard has been resolved and information is now displaying as expected.
Affected components
Update timeline
- investigating May 07, 2026, 01:15 PM UTC
We are currently investigating an issue that is causing insurance and copays to not be tied to new visits on the Dashboard. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.
- identified May 07, 2026, 02:30 PM UTC
The issue has been identified, and our team is making progress towards a full recovery. We’re working through a backlog of messages and appreciate your patience.
- resolved May 07, 2026, 06:23 PM UTC
The insurance and copay issue affecting new visits on the Dashboard has been resolved and information is now displaying as expected.
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