Resolved after 2 hours 18 minutes, affecting Import Functions and Import Functions and 1 more, on December 3, 2025.
The fix implemented has fully restored expected import and export functionality between Phreesia and PM/EMR systems. All services are now operating normally. We will continue to monitor performance, but no further impact is expected at this time. Thank you for your patience while we worked to resolve this issue.
Affected components
Update timeline
- investigating Dec 03, 2025, 07:31 PM UTC
We are currently investigating an issue impacting imports and exports between Phreesia and PM/EMR systems. This disruption may result in delays or failures when data is exchanged. Our engineering team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.
- identified Dec 03, 2025, 08:28 PM UTC
Engineering has implemented a fix that has resulted in significant improvement with the import/export service. However, our team is continuing to refine the solution to fully restore expected functionality. We will provide further updates as progress continues.
- resolved Dec 03, 2025, 09:50 PM UTC
The fix implemented has fully restored expected import and export functionality between Phreesia and PM/EMR systems. All services are now operating normally. We will continue to monitor performance, but no further impact is expected at this time. Thank you for your patience while we worked to resolve this issue.
Your product runs on more than Phreesia
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services