Resolved after 53 minutes, affecting My.Phone.com and Control Panel, on July 2, 2026.
We are currently investigating an issue that is preventing account administrators from adding new users to their accounts. Our engineering team is actively working to resolve the problem. If you attempted to add users today, please submit a support ticket. We'll review your account to ensure you are not billed for any unsuccessful user addition attempts. We apologize for the inconvenience and will provide updates as more information becomes available.
Affected components
Update timeline
- investigating Jul 02, 2026, 07:57 PM UTC
We are currently investigating an issue that is preventing account administrators from adding new users to their accounts. Our engineering team is actively working to resolve the problem. If you attempted to add users today, please submit a support ticket. We'll review your account to ensure you are not billed for any unsuccessful user addition attempts. We apologize for the inconvenience and will provide updates as more information becomes available.
- resolved Jul 02, 2026, 08:51 PM UTC
This incident has been resolved.
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