Resolved after 2 hours 11 minutes, affecting Voice Network and My.Phone.com and 1 more, on October 2, 2026.
The mobile apps are now working, and all systems are operating as expected. We will continue to monitor service to ensure it remains stable.
Affected components
Update timeline
- investigating Oct 02, 2026, 02:49 PM UTC
We are currently experiencing a network impairment affecting our phone services. Our teams are actively working to resolve this issue as quickly as possible.
- identified Oct 02, 2026, 03:45 PM UTC
We have identified the cause of the incident. Systems are returning to normal, and our team is actively monitoring their recovery. We will provide another update when service is fully restored.
- identified Oct 02, 2026, 04:07 PM UTC
All systems are operating as expected, with the exception of the mobile apps. We are continuing to work on the mobile app issue and will provide another update as soon as we have more information.
- resolved Oct 02, 2026, 05:00 PM UTC
The mobile apps are now working, and all systems are operating as expected. We will continue to monitor service to ensure it remains stable.
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