Phone.com incident
Customer Service Line - Inbound & Outbound Calling Impairment
Resolved after 26 minutes, affecting Customer Service - Sales & Support Lines, on June 26, 2026.
We are currently experiencing an issue that is preventing some customers from reaching our contact center and preventing our support agents from making outbound calls. This issue is the result of a known outage affecting one of our technology partners. We are actively working with our partner to restore service as quickly as possible and will provide updates as more information becomes available. In the meantime, you can: Submit a support ticket to receive assistance via email. Sign in to My.Phone.com to chat with a support agent. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Affected components
Update timeline
- identified Jun 26, 2026, 07:20 PM UTC
We are currently experiencing an issue that is preventing some customers from reaching our contact center and preventing our support agents from making outbound calls. This issue is the result of a known outage affecting one of our technology partners. We are actively working with our partner to restore service as quickly as possible and will provide updates as more information becomes available. In the meantime, you can: Submit a support ticket to receive assistance via email. Sign in to My.Phone.com to chat with a support agent. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- resolved Jun 26, 2026, 07:47 PM UTC
Our partner has resolved the issue and our support lines are fully operational.
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