Philo incident
Roku billed customers are losing access during paid cycle
Resolved after 11 hours 29 minutes, affecting Video and Apps, on October 27, 2026.
Roku-billed customers may experience issues accessing content during their active billing period.
Affected components
Update timeline
- investigating Oct 27, 2026, 02:04 PM UTC
We are currently investigating this incident where customers are losing access to viewing paid content for Roku billed customers.
- identified Oct 27, 2026, 03:08 PM UTC
Issue has been identified! We are starting to fix impacted users and restore access. Immediate fix can be done by closing the Philo app and then relaunching it.
- monitoring Oct 27, 2026, 08:09 PM UTC
We implemented a fix and are currently monitoring the results!
- resolved Oct 27, 2026, 08:14 PM UTC
This incident has been resolved!
- identified Oct 27, 2026, 10:22 PM UTC
Identified that some users were missed by our initial fix. Working on getting those addressed!
- identified Oct 27, 2026, 10:24 PM UTC
We implemented a fix and are currently monitoring the result.
- identified Oct 27, 2026, 10:25 PM UTC
Roku-billed customers may experience issues accessing content during their active billing period.
- resolved Oct 28, 2026, 01:34 AM UTC
This incident has been resolved.
Your product runs on more than Philo
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services