Resolved after 3 hours 10 minutes, affecting Connect for Microsoft Teams Meetings and Connect for Microsoft Teams Rooms (MTRs) and 1 more, on May 29, 2026.
This incident has been resolved. Incoming SIP call handling has been restored to its normal operating configuration.
Affected components
Update timeline
- investigating May 29, 2026, 09:41 AM UTC
We detected incoming SIP call failures in the Oregon Point of Presence (PoP) and are currently investigating the issue.
- investigating May 29, 2026, 10:05 AM UTC
As a mitigation step, we have re-routed incoming SIP calls from unregistered devices to an alternative location. This change is intended to resolve the impact while we continue investigating the issue in the Oregon PoP.
- identified May 29, 2026, 11:25 AM UTC
We have identified an issue with an unavailable infrastructure component that caused some SIP calls to fail in Oregon and are actively working to resolve the issue.
- monitoring May 29, 2026, 11:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 29, 2026, 12:52 PM UTC
This incident has been resolved. Incoming SIP call handling has been restored to its normal operating configuration.
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