Pexip incident

Intermittent Call Failures in Frankfurt PoP

Resolved after 1 day 4 hours, affecting Connect for Microsoft Teams Meetings and Registration and 1 more, on October 29, 2024.

resolved Oct 30, 2024, 02:42 PM UTC

No further issues have been observed or reported. All systems are operational at this time.

Started
Oct 29, 2024, 10:25 AM UTC
Resolved
Oct 30, 2024, 02:42 PM UTC
Duration
1d 4h
Detected by Pingoru
Oct 29, 2024, 10:25 AM UTC

Affected components

Connect for Microsoft Teams MeetingsRegistrationConnect for Google Meet MeetingsVirtual Meeting Room (VMR) Service

Update timeline

  1. investigating Oct 29, 2024, 10:25 AM UTC

    We are currently investigating an intermittent issue that might affect SIP calls from unregistered in our Frankfurt Point of Presence (PoP).

  2. identified Oct 29, 2024, 12:01 PM UTC

    The issue has been identified as related to intermittent DNS resolution failures, and our team is actively working on a mitigation. Further updates will follow as we work towards a full resolution.

  3. monitoring Oct 29, 2024, 01:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 30, 2024, 02:42 PM UTC

    No further issues have been observed or reported. All systems are operational at this time.

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