Pexip incident
Intermittent call connectivity issues with Microsoft Teams CVI
Resolved after 1 hour 16 minutes, affecting Connect for Microsoft Teams Meetings, on April 1, 2025.
Microsoft Engineering has mitigated the issue on their end, and our monitoring indicates no join failures in the past 30 minutes. The team will continue to monitor the situation for further verification.
Affected components
Update timeline
- investigating Apr 01, 2025, 09:43 AM UTC
We are currently investigating intermittent Microsoft Teams CVI call failures and assessing the scope of the issue.
- identified Apr 01, 2025, 10:07 AM UTC
We have Identified a problem connecting to the Microsoft Back-end We continue investigations
- identified Apr 01, 2025, 10:18 AM UTC
Microsoft is currently investigating the issue under: TM1045640 - Users may be unable to join meetings within the Microsoft Teams service.
- monitoring Apr 01, 2025, 10:24 AM UTC
We are seeing no further call join failures on the service. We continue to monitor.
- monitoring Apr 01, 2025, 10:30 AM UTC
Microsoft Engineering has mitigated the issue on their end, and our monitoring indicates no join failures in the past 30 minutes. The team will continue to monitor the situation for further verification.
- monitoring Apr 01, 2025, 10:32 AM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 01, 2025, 10:34 AM UTC
Microsoft Engineering has mitigated the issue on their end, and our monitoring indicates no join failures in the past 30 minutes. The team will continue to monitor the situation for further verification.
- resolved Apr 01, 2025, 10:59 AM UTC
Microsoft have now declared Service Restored.
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