Pexip incident

Call Connection Issues at Oslo PoP

Resolved after 2 hours 45 minutes, affecting Connect for Microsoft Teams Meetings and Registration and 1 more, on April 2, 2025.

resolved Apr 02, 2025, 05:03 PM UTC

No further issues have been observed or reported and all systems are operational at this time.

Started
Apr 02, 2025, 02:18 PM UTC
Resolved
Apr 02, 2025, 05:03 PM UTC
Duration
2h 45m
Detected by Pingoru
Apr 02, 2025, 02:18 PM UTC

Affected components

Connect for Microsoft Teams MeetingsRegistrationConnect for Google Meet MeetingsVirtual Meeting Room (VMR) ServiceAnalytics Portal

Update timeline

  1. investigating Apr 02, 2025, 02:18 PM UTC

    We are currently investigating potential calling issues impacting the OSL (Oslo) PoP. We will provide updates as more information becomes available.

  2. investigating Apr 02, 2025, 02:35 PM UTC

    While we continue investigating the root cause, we have implemented a mitigation measure by rerouting registrations and call traffic away from the Oslo PoP.

  3. monitoring Apr 02, 2025, 03:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 02, 2025, 05:03 PM UTC

    No further issues have been observed or reported and all systems are operational at this time.

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