Service Issue - CBA Payment File Response

Update timeline

1. investigating Oct 10, 2025, 12:48 AM UTC

   We’re aware of a payment file response issue currently impacting CBA and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with CBA to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.

2. identified Oct 10, 2025, 01:20 AM UTC

   The issue with CBA is still ongoing. CBA are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of Completed and Disbursing or Ready and Settling for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. We’ll provide you with an update within the hour. Please note this is not a PEXA issue

3. identified Oct 10, 2025, 02:20 AM UTC

   The issue with CBA is still ongoing. CBA are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of Completed and Disbursing or Ready and Settling for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. We’ll provide you with an update within the hour. Please note this is not a PEXA issue

4. identified Oct 10, 2025, 03:23 AM UTC

   The issue with CBA is still ongoing. CBA are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of Completed and Disbursing or Ready and Settling for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. We’ll provide you with an update within the hour. Please note this is not a PEXA issue

5. identified Oct 10, 2025, 04:28 AM UTC

   CBA have advised PEXA that they are currently working on a resolution for this issue. If your workspace is affected and has commenced settling it will likely remain in a status of Completed and Disbursing or Ready and Settling for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. We’ll provide you with an update within the hour. Please note this is not a PEXA issue.

6. identified Oct 10, 2025, 05:23 AM UTC

   CBA have advised PEXA that they are currently working on a resolution for this issue. If your workspace is affected and has commenced settling it will likely remain in a status of Completed and Disbursing or Ready and Settling for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. We’ll provide you with an update within the hour. Please note this is not a PEXA issue.

7. monitoring Oct 10, 2025, 06:21 AM UTC

   We can confirm the payment file response issue impacting CBA and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.

8. resolved Oct 10, 2025, 07:23 AM UTC

   CBA has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.