- Detected by Pingoru
- Oct 15, 2026, 11:22 PM UTC
- Resolved
- Oct 16, 2026, 04:02 AM UTC
- Duration
- 4h 40m
Affected: VICNSWQLDWASAACTTASNT
Timeline · 3 updates
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investigating Oct 15, 2026, 11:22 PM UTC
We are aware of an issue impacting ATO GST forms. For urgent settlements, we recommend lodging forms directly via the ATO website and manually creating the GST Withholding payment line item as needed. We will provide further updates as soon as possible. Thank you for your patience.
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monitoring Oct 16, 2026, 02:48 AM UTC
ATO Services are now working as normal. Please note, This was not an issue on PEXA's side. We apologise for any inconvenience caused to you and your customers.
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resolved Oct 16, 2026, 04:02 AM UTC
The issue that was impacting ATO GST forms is now resolved. ATO Services are now working as normal. Please note, This was not an issue on PEXA's side. We apologise for any inconvenience caused to you and your customers.
Read the full incident report →
- Detected by Pingoru
- Oct 15, 2026, 10:04 PM UTC
- Resolved
- Oct 15, 2026, 11:49 PM UTC
- Duration
- 1h 44m
Affected: TAS
Timeline · 3 updates
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investigating Oct 15, 2026, 10:04 PM UTC
We are currently investigating an issue impacting Stamp Duty Services in TAS. This means that there may be delays with Stamp Duty Verification. We’ll provide you with an update within the hour. Thank you for your patience.
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monitoring Oct 15, 2026, 10:46 PM UTC
Stamp Duty Services are now working as normal. This was not an issue on PEXA's side. We apologise for any inconvenience caused to you and your customers.
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resolved Oct 15, 2026, 11:49 PM UTC
The issue that was impacting services in TAS is now resolved Stamp Duty Services are now working as normal. This was not an issue on PEXA's side. We apologise for any inconvenience caused to you and your customers.
Read the full incident report →
- Detected by Pingoru
- Oct 12, 2026, 04:43 AM UTC
- Resolved
- Oct 12, 2026, 07:46 AM UTC
- Duration
- 3h 3m
Affected: Financial Settlement Services
Timeline · 4 updates
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identified Oct 12, 2026, 04:43 AM UTC
We’re aware of a payment file response issue currently impacting Bank Of Queensland and their transactions. Some Bank of Queensland (BOQ) disbursements may still be processing, despite workspace showing as “Completed and Disbursed” before BOQ has finished processing payments. In these cases funds may not yet have been received despite the completed status. Bank Of Queensland is actively working to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour. Please be advised this is not a PEXA Issue.
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identified Oct 12, 2026, 05:40 AM UTC
We’re aware of a payment file response issue currently impacting Bank Of Queensland and their transactions. Some Bank of Queensland (BOQ) disbursements may still be processing, despite workspace showing as “Completed and Disbursed” before BOQ has finished processing payments. In these cases funds may not yet have been received despite the completed status. Bank Of Queensland is actively working to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour. Please be advised this is not a PEXA Issue.
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identified Oct 12, 2026, 06:44 AM UTC
We’re aware of a payment file response issue currently impacting Bank Of Queensland and their transactions. Some Bank of Queensland (BOQ) disbursements may still be processing, despite workspace showing as “Completed and Disbursed” before BOQ has finished processing payments. In these cases funds may not yet have been received despite the completed status. Bank Of Queensland is actively working to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour. Please be advised this is not a PEXA Issue.
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resolved Oct 12, 2026, 07:46 AM UTC
Bank of Queensland has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Some Bank of Queensland (BOQ) disbursements may still be processing, despite workspace showing as “Completed and Disbursed” before BOQ has finished processing payments. In these cases funds may not yet have been received despite the completed status. Bank Of Queensland is actively working to have these payments completed shortly. We’re sorry for the inconvenience this has caused you and your customers.
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2026, 01:04 AM UTC
- Resolved
- Oct 08, 2026, 04:38 AM UTC
- Duration
- 3h 33m
Affected: NT
Timeline · 5 updates
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investigating Oct 08, 2026, 01:04 AM UTC
We are currently investigating an issue impacting services in NT. As a result, there may be delays with Lodgement and Lodgement Verification. We will provide you with an update within the hour. Thank you for your patience.
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identified Oct 08, 2026, 02:05 AM UTC
We have identified an issue impacting services in NT. As a result, there may be delays with Lodgement and Lodgement Verification. Please note, this is not an issue on PEXA's side. We will provide you with an update within the hour. Thank you for your patience.
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identified Oct 08, 2026, 03:14 AM UTC
We have identified an issue impacting services in NT. As a result, there may be delays with Lodgement and Lodgement Verification. Please note, this is not an issue on PEXA's side. We will provide you with an update within the hour. Thank you for your patience.
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monitoring Oct 08, 2026, 03:45 AM UTC
The issue that was impacting services in NT is now resolved. Lodgement and Lodgement Verification are now working as normal. Please note, this is not an issue on PEXA's side. We apologise for any inconvenience caused to you and your customers. We thank you for your patience and will provide you with an update in an hour.
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resolved Oct 08, 2026, 04:38 AM UTC
The issue that was impacting services in NT is now resolved. Lodgement and Lodgement Verification are now working as normal. Please note, this is not an issue on PEXA's side. We apologise for any inconvenience caused to you and your customers.
Read the full incident report →
- Detected by Pingoru
- Oct 07, 2026, 03:18 AM UTC
- Resolved
- Oct 07, 2026, 04:37 AM UTC
- Duration
- 1h 19m
Affected: Mobile Signing Validation
Timeline · 3 updates
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investigating Oct 07, 2026, 03:18 AM UTC
We are currently investigating an issue impacting Mobile Signing certificates that were created today. This will not impact existing certificates created before today. We will provide you with an update within the hour. Thank you for your patience.
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monitoring Oct 07, 2026, 04:07 AM UTC
The issue that was impacting Mobile Signing certificates that were created today is now resolved. Signing is now working as normal. We apologise for any inconvenience caused to you and your customers.
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resolved Oct 07, 2026, 04:37 AM UTC
The issue that was impacting Mobile Signing certificates that were created today is now resolved. Signing is now working as normal. We apologise for any inconvenience caused to you and your customers.
Read the full incident report →
- Detected by Pingoru
- Oct 06, 2026, 04:57 AM UTC
- Resolved
- Oct 06, 2026, 07:28 AM UTC
- Duration
- 2h 31m
Affected: Financial Settlement Services
Timeline · 4 updates
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investigating Oct 06, 2026, 04:57 AM UTC
We’re aware of a payment file response issue currently impacting ANZ and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with ANZ to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
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investigating Oct 06, 2026, 05:29 AM UTC
We’re aware of a payment file response issue currently impacting ANZ and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with ANZ to resolve this issue. We apologies for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
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monitoring Oct 06, 2026, 06:22 AM UTC
We can confirm the payment file response issue impacting ANZ and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this is not a PEXA issue. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
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resolved Oct 06, 2026, 07:28 AM UTC
ANZ has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2026, 06:29 AM UTC
- Resolved
- Oct 02, 2026, 07:47 AM UTC
- Duration
- 1h 17m
Affected: Financial Settlement Services
Timeline · 3 updates
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investigating Oct 02, 2026, 06:29 AM UTC
We’re aware of a payment file response issue currently impacting ANZ and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with ANZ to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue We appreciate your patience and will provide you with an update within the hour.
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identified Oct 02, 2026, 07:29 AM UTC
The issue with ANZ is still ongoing. ANZ are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
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resolved Oct 02, 2026, 07:47 AM UTC
ANZ has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
Read the full incident report →
Notice September 21, 2026 - Detected by Pingoru
- Sep 21, 2026, 04:50 AM UTC
- Resolved
- Sep 21, 2026, 06:34 AM UTC
- Duration
- 1h 43m
Timeline · 3 updates
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investigating Sep 21, 2026, 04:50 AM UTC
We are currently investigating an issue impacting our Customer Support phone number. If you need to contact us urgently please email [email protected]
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monitoring Sep 21, 2026, 05:16 AM UTC
The issue impacting our Customer Support phone number is now resolved. We will continue to monitor for any further issues.
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resolved Sep 21, 2026, 06:34 AM UTC
The issue impacting our Customer Support phone number is now resolved. We are sorry for any inconvenience this may have caused.
Read the full incident report →
- Detected by Pingoru
- Aug 19, 2026, 11:01 PM UTC
- Resolved
- Aug 20, 2026, 01:24 AM UTC
- Duration
- 2h 22m
Affected: VIC
Timeline · 4 updates
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investigating Aug 19, 2026, 11:01 PM UTC
We are currently investigating an issue impacting Stamp Duty Services in VIC. As a result, there may be delays with Stamp Duty Verification. We will provide you with an update within the hour. Thank you for your patience.
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investigating Aug 19, 2026, 11:59 PM UTC
We are currently investigating an issue impacting Stamp Duty Services in VIC. As a result, there may be delays with Stamp Duty Verification. We will provide you with an update within the hour. Thank you for your patience.
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monitoring Aug 20, 2026, 12:43 AM UTC
The issue that was impacting services in VIC has now been resolved. Stamp Duty Verification is operating as normal. We apologise for any inconvenience this may have caused you and your customers. Thank you for your patience. We will provide another update in an hour.
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resolved Aug 20, 2026, 01:24 AM UTC
The reported issue impacting services in VIC has now been resolved. Please note, this was not an issue on PEXA's side. Stamp Duty Verification is now operating as normal. We apologise for any inconvenience this may have caused you and the buyers and sellers you represent. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Aug 17, 2026, 05:56 AM UTC
- Resolved
- Aug 17, 2026, 08:05 AM UTC
- Duration
- 2h 8m
Affected: Financial Settlement Services
Timeline · 3 updates
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investigating Aug 17, 2026, 05:56 AM UTC
We’re aware of a payment file response issue currently impacting ANZ and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with ANZ to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
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investigating Aug 17, 2026, 06:56 AM UTC
We’re aware of a payment file response issue currently impacting ANZ and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re continuing to actively working with ANZ to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
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resolved Aug 17, 2026, 08:05 AM UTC
ANZ has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
Read the full incident report →
- Detected by Pingoru
- Jul 30, 2026, 01:54 AM UTC
- Resolved
- Jul 30, 2026, 03:30 AM UTC
- Duration
- 1h 35m
Affected: ACT
Timeline · 4 updates
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investigating Jul 30, 2026, 01:54 AM UTC
We are currently investigating an issue impacting services in ACT. As a result, there may be delays with Lodgement and Lodgement Verification. We will provide you with an update within the hour. Thank you for your patience.
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monitoring Jul 30, 2026, 02:46 AM UTC
The issue that was impacting services in ACT is now resolved. Lodgement and Lodgement Verification are now working as normal. We apologise for any inconvenience caused to you and your customers. We thank you for your patience and will provide you with an update in an hour.
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monitoring Jul 30, 2026, 03:29 AM UTC
We are continuing to monitor for any further issues.
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resolved Jul 30, 2026, 03:30 AM UTC
The reported issue impacting services in ACT is now resolved by PEXA. Please note, this was not an issue on PEXA's side. Lodgement and Lodgement Verification are now operating as normal. We apologise for any inconvenience caused to you and the buyers and sellers you represent and thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jul 21, 2026, 07:13 AM UTC
- Resolved
- Jul 22, 2026, 12:45 AM UTC
- Duration
- 17h 31m
Affected: WA
Timeline · 5 updates
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investigating Jul 21, 2026, 07:13 AM UTC
We are currently investigating an issue impacting Stamp Duty Services in WA. As a result, there may be delays with Stamp Duty Verification. We will provide you with an update within the hour. Thank you for your patience.
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investigating Jul 21, 2026, 07:37 AM UTC
We are currently investigating an issue impacting Stamp Duty Services in WA. As a result, there may be delays with Stamp Duty Verification. We will provide you further updates when available.
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monitoring Jul 21, 2026, 11:12 PM UTC
Stamp Duty Services are now operating as normal. Please note, this was not an issue on PEXA's side. We apologise for any inconvenience this may have caused you and your customers. Thank you for your patience. We will provide another update in an hour.
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monitoring Jul 22, 2026, 12:06 AM UTC
Stamp Duty Services are now operating as normal. Please note, this was not an issue on PEXA's side. We apologise for any inconvenience this may have caused you and your customers. Thank you for your patience. We will provide another update in an hour.
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resolved Jul 22, 2026, 12:45 AM UTC
The reported issue impacting services in WA has now been resolved. Please note, this was not an issue on PEXA's side. Stamp Duty Verification is now operating as normal. We apologise for any inconvenience this may have caused you and the buyers and sellers you represent. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jun 26, 2026, 04:15 AM UTC
- Resolved
- Jun 26, 2026, 07:27 AM UTC
- Duration
- 3h 12m
Affected: QLD
Timeline · 4 updates
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investigating Jun 26, 2026, 04:15 AM UTC
We are currently investigating an issue impacting services in QLD. As a result, there may be delays with Lodgement and Lodgement Verification. We will provide you with an update within the hour. Thank you for your patience.
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identified Jun 26, 2026, 05:15 AM UTC
The issue impacting services in QLD has been identified and a fix is currently being implemented. Please note, this is not an issue on PEXA's side. In the meantime, Lodgement and Lodgement Verification may continue to experience delays. We will provide you with an update within the hour.
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monitoring Jun 26, 2026, 06:34 AM UTC
The issue that was impacting services in QLD is now resolved. Please note, this is not an issue on PEXA's side. Lodgement and Lodgement Verification are now working as normal. We apologise for any inconvenience caused to you and your customers. We thank you for your patience and will provide you with an update in an hour.
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resolved Jun 26, 2026, 07:27 AM UTC
The reported issue impacting services in QLD is now resolved by PEXA. Please note, this was not an issue on PEXA's side. Lodgement and Lodgement Verification are now operating as normal. We apologise for any inconvenience caused to you and the buyers and sellers you represent and thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jun 23, 2026, 03:34 AM UTC
- Resolved
- Jun 23, 2026, 06:01 AM UTC
- Duration
- 2h 27m
Affected: Financial Settlement Services
Timeline · 4 updates
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investigating Jun 23, 2026, 03:34 AM UTC
We’re aware of a payment file response issue currently impacting CBA and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with CBA to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please be advised this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
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monitoring Jun 23, 2026, 04:16 AM UTC
We can confirm the payment file response issue impacting CBA and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this is not a PEXA issue We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
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monitoring Jun 23, 2026, 05:12 AM UTC
We can confirm the payment file response issue impacting CBA and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this is not a PEXA issue We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
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resolved Jun 23, 2026, 06:01 AM UTC
CBA has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 01:22 AM UTC
- Resolved
- May 13, 2026, 04:34 AM UTC
- Duration
- 3h 12m
Affected: Digital Signing Validation
Timeline · 4 updates
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investigating May 13, 2026, 01:22 AM UTC
We're aware of some users encountering errors upon signing and are actively investigating. We apologise for the inconvenience and will share an update within the hour.
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investigating May 13, 2026, 02:23 AM UTC
We're aware of some users encountering errors upon signing and are actively investigating. We apologise for the inconvenience and will share an update within the hour.
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monitoring May 13, 2026, 03:34 AM UTC
The reported issue of some users encountering errors upon signing has been resolved. Signing is now working as normal. We apologise for the inconvenience and will share an update within the hour.
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resolved May 13, 2026, 04:34 AM UTC
The reported issue of some users encountering errors upon signing has been resolved. Please note, this was not an issue on PEXA's side. We’re sorry for the inconvenience this has caused you and your customers.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 07:20 AM UTC
- Resolved
- Apr 30, 2026, 07:58 AM UTC
- Duration
- 37m
Affected: Financial Settlement Services
Timeline · 2 updates
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investigating Apr 30, 2026, 07:20 AM UTC
We’re aware of a payment file response issue currently impacting National Australia Bank (NAB) and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with NAB to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue We appreciate your patience and will provide you with an update within the hour.
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resolved Apr 30, 2026, 07:58 AM UTC
NAB has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 07:54 AM UTC
- Resolved
- Mar 30, 2026, 08:52 AM UTC
- Duration
- 58m
Affected: Financial Settlement Services
Timeline · 3 updates
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investigating Mar 30, 2026, 07:54 AM UTC
We’re aware of a payment file response issue currently impacting National Australia Bank (NAB) and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with NAB to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue We appreciate your patience and will provide you with an update within the hour.
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identified Mar 30, 2026, 08:05 AM UTC
The issue with NAB is still ongoing. NAB are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
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resolved Mar 30, 2026, 08:52 AM UTC
National Australia Bank (NAB) has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 04:05 AM UTC
- Resolved
- Mar 27, 2026, 02:05 AM UTC
- Duration
- 22h
Affected: SA
Timeline · 8 updates
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investigating Mar 26, 2026, 04:05 AM UTC
We are currently investigating an issue impacting Stamp Duty Services in SA. As a result, there may be delays with Stamp Duty Verification. We will provide you with an update within the hour. Thank you for your patience.
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investigating Mar 26, 2026, 05:06 AM UTC
We are currently investigating an issue impacting Stamp Duty Services in SA. As a result, there may be delays with Stamp Duty Verification. We will provide you with an update within the hour. Thank you for your patience.
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investigating Mar 26, 2026, 05:49 AM UTC
We are currently investigating an issue impacting Stamp Duty Services in SA. As a result, there may be delays with Stamp Duty Verification.
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investigating Mar 26, 2026, 11:07 PM UTC
We are currently investigating an issue impacting Stamp Duty Services in SA. As a result, there may be delays with Stamp Duty Verification. We will provide you with an update within the hour. Thank you for your patience.
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investigating Mar 27, 2026, 12:06 AM UTC
We are currently investigating an issue impacting Stamp Duty Services in SA. As a result, there may be delays with Stamp Duty Verification. We will provide you with an update within the hour. Thank you for your patience.
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investigating Mar 27, 2026, 01:03 AM UTC
We are currently investigating an issue impacting Stamp Duty Services in SA. As a result, there may be delays with Stamp Duty Verification. We will provide you with an update within the hour. Thank you for your patience.
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monitoring Mar 27, 2026, 01:16 AM UTC
The reported issue impacting services in SA has now been resolved. Please note, this was not an issue on PEXA's side. Stamp Duty Verification is now operating as normal. We apologise for any inconvenience this may have caused you and the buyers and sellers you represent. Thank you for your patience.
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resolved Mar 27, 2026, 02:05 AM UTC
The reported issue impacting services in SA has now been resolved. Please note, this was not an issue on PEXA's side. Stamp Duty Verification is now operating as normal. We apologise for any inconvenience this may have caused you and the buyers and sellers you represent. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 12:26 AM UTC
- Resolved
- Mar 18, 2026, 03:10 AM UTC
- Duration
- 2h 43m
Affected: Financial Settlement Services
Timeline · 5 updates
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investigating Mar 18, 2026, 12:26 AM UTC
We’re aware of a payment file issue currently impacting ASL (Australian payments technology) and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with ASL to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
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identified Mar 18, 2026, 01:25 AM UTC
The issue with ASL (Australian payments technology) is still ongoing. ASL are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
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identified Mar 18, 2026, 02:23 AM UTC
The issue with ASL is still ongoing. ASL are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
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monitoring Mar 18, 2026, 02:45 AM UTC
We can confirm the payment file response issue impacting ASL (Australian payments technology) and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this was not a PEXA issue. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
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resolved Mar 18, 2026, 03:10 AM UTC
ASL (Australian payments technology) has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
Read the full incident report →
- Detected by Pingoru
- Mar 15, 2026, 11:00 PM UTC
- Resolved
- Mar 16, 2026, 01:30 AM UTC
- Duration
- 2h 29m
Affected: Financial Settlement Services
Timeline · 4 updates
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investigating Mar 15, 2026, 11:00 PM UTC
We’re aware of a payment file issue currently impacting Westpac and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Westpac to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.
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identified Mar 16, 2026, 12:00 AM UTC
We are continuing to fix a payment file response issue impacting Westpac and its transactions. If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We’re sorry for the inconvenience this is causing you and your customers. We’ll provide you with an update within the hour.
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monitoring Mar 16, 2026, 12:36 AM UTC
We can confirm the payment file response issue impacting Westpac & St George transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers. Please note this was not a PEXA issue.
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resolved Mar 16, 2026, 01:30 AM UTC
Westpac has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
Read the full incident report →
- Detected by Pingoru
- Feb 22, 2026, 10:51 PM UTC
- Resolved
- Feb 23, 2026, 01:09 AM UTC
- Duration
- 2h 18m
Affected: Financial Settlement Services
Timeline · 4 updates
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investigating Feb 22, 2026, 10:51 PM UTC
We’re aware of a payment file response issue currently impacting transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.
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investigating Feb 22, 2026, 11:58 PM UTC
We’re aware of a payment file response issue currently impacting PEXA transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve this issue. We’re actively working to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.
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monitoring Feb 23, 2026, 12:40 AM UTC
We can confirm the payment file response issue impacting transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
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resolved Feb 23, 2026, 01:09 AM UTC
PEXA has resolved the payment file issue. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
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- Detected by Pingoru
- Feb 11, 2026, 12:47 AM UTC
- Resolved
- Feb 11, 2026, 01:35 AM UTC
- Duration
- 47m
Affected: VICNSWQLDWASAACTTASNT
Timeline · 2 updates
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investigating Feb 11, 2026, 12:47 AM UTC
We are investigating reports of some users encountering an error intermittently when accessing the Manage Users (Administrator Tools) tab. We’ll provide you with an update within the hour.
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resolved Feb 11, 2026, 01:35 AM UTC
This incident is now resolved.
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- Detected by Pingoru
- Feb 09, 2026, 05:18 AM UTC
- Resolved
- Feb 10, 2026, 06:12 AM UTC
- Duration
- 1d
Affected: Login & Multi-Factor Authentication Service
Timeline · 8 updates
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- Detected by Pingoru
- Feb 09, 2026, 01:04 AM UTC
- Resolved
- Feb 09, 2026, 11:00 PM UTC
- Duration
- 21h 56m
Affected: VICNSWQLDWASAACTTAS
Timeline · 10 updates
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- Detected by Pingoru
- Jan 27, 2026, 02:21 AM UTC
- Resolved
- Jan 27, 2026, 05:26 AM UTC
- Duration
- 3h 5m
Affected: Financial Settlement Services
Timeline · 4 updates
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investigating Jan 27, 2026, 02:21 AM UTC
We’re aware of a payment file response issue currently impacting National Australia Bank and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' for longer than usual while we work to resolve the issue. We’re actively working with National Australia Bank to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
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identified Jan 27, 2026, 03:23 AM UTC
The issue with National Australia Bank is still ongoing. National Australia Bank are working to resolve the issue. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We’ll provide you with an update within the hour.
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monitoring Jan 27, 2026, 04:27 AM UTC
We can confirm the payment file response issue impacting National Australia Bank and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
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resolved Jan 27, 2026, 05:26 AM UTC
National Australia Bank has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
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