Resolved after 40 minutes, affecting Financial Settlement Services, on November 19, 2025.
Bendigo Bank has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
Affected components
Update timeline
- investigating Nov 19, 2025, 11:33 PM UTC
We’re aware of a payment file response issue currently impacting Bendigo Bank and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Bendigo Bank to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue. We appreciate your patience and will provide you with an update within the hour.
- monitoring Nov 19, 2025, 11:40 PM UTC
We can confirm the payment file response issue impacting Bendigo Bank and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this was not a PEXA issue. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
- resolved Nov 20, 2025, 12:13 AM UTC
Bendigo Bank has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.
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