Resolved after 1 hour 24 minutes, affecting Login & Multi-Factor Authentication Service, on November 28, 2025.
The issue has been identified and a fix is being implemented.
Affected components
Login & Multi-Factor Authentication Service
Update timeline
- investigating Nov 28, 2025, 03:45 AM UTC
We are aware of an issue currently impacting some customers, who may encounter an error when attempting to log in. We are working with our multi-factor authentication provider, Auth0, to resolve the issue. We apologise for the disruption this has caused and appreciate your patience as we work to resolve it. We will provide an update within the hour
- identified Nov 28, 2025, 04:36 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 28, 2025, 05:09 AM UTC
This incident has been resolved.
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