Resolved after 6 hours 5 minutes, affecting SMS Notifications, on October 20, 2025.
We're seeing reduced delays in SMS delivery and progress towards resolution, but will continue to monitor until our upstream service dependencies have reported a resolution.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:15 PM UTC
We are currently experiencing intermittent 10DLC SMS delivery issues through our provider, Twilio, due to the ongoing AWS US-East-1 regional outage. We will provide an update as soon as we have more information.
- monitoring Oct 20, 2025, 07:17 PM UTC
Currently monitoring the situation with our upstream providers and will provide additional information as it becomes available to us.
- monitoring Oct 20, 2025, 09:08 PM UTC
We're seeing reduced delays in SMS delivery and progress towards resolution, but will continue to monitor until our upstream service dependencies have reported a resolution.
- resolved Oct 21, 2025, 01:21 AM UTC
Upstream service providers have marked today's issue as resolved.
Your product runs on more than PetDesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services