Resolved after 4 hours 39 minutes, affecting PetDesk Scribe, on April 16, 2026.
Processing is fully functional and appointments that were not marked as complete, but were missing SOAP notes, have been re-processed. If you are still having issues with processed appointments in Scribe, please reach out to support.
Affected components
Update timeline
- identified Apr 16, 2026, 05:26 PM UTC
We have identified an issue in our post recording processing. An intermediate fix has resulted an increase in successful processing but we are in the process of rolling back to a previous version that will fully resolve this issue. We expect to be able to re-process recordings as needed and will provide updates on that effort here.
- monitoring Apr 16, 2026, 06:18 PM UTC
The rollback is complete and appointments are processing again. New appointments should complete as expected. We will begin batch reprocessing appointments where there were incomplete SOAP notes shortly.
- monitoring Apr 16, 2026, 10:06 PM UTC
Processing is fully functional and appointments that were not marked as complete, but were missing SOAP notes, have been re-processed. If you are still having issues with processed appointments in Scribe, please reach out to support.
- resolved Apr 16, 2026, 10:06 PM UTC
This incident has been resolved.
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