PetDesk incident
Missed overnight syncs for some practices - Covetrus Connect experienced loader job failures
Resolved after 8 hours 39 minutes, affecting All Other PIMS (synced through Covetrus Connect), on August 1, 2025.
Covetrus Connect loader jobs are now caught up and we expect syncs should resume normally tonight without issues.
Affected components
Update timeline
- identified Aug 01, 2025, 02:52 PM UTC
Covetrus Connect identified an issue related to the API loader jobs that affected almost all of their syncs last night (8/1/25). At this time, new data from 7/31 may not be available from this integration partner, impacting our customers who sync PIMS data through Covetrus Connect . Covetrus Connect is working through this issue quickly to reach a resolution.
- resolved Aug 01, 2025, 11:31 PM UTC
Covetrus Connect loader jobs are now caught up and we expect syncs should resume normally tonight without issues.
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