Penneo incident

Issue with uploading a PDF document in Penneo SIGN

Resolved after 1 hour 38 minutes, affecting Casefile and document management, on March 11, 2025.

monitoring Mar 11, 2025, 02:52 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Mar 11, 2025, 01:47 PM UTC
Resolved
Mar 11, 2025, 03:26 PM UTC
Duration
1h 38m
Detected by Pingoru
Mar 11, 2025, 01:47 PM UTC

Affected components

Casefile and document management

Update timeline

  1. investigating Mar 11, 2025, 01:47 PM UTC

    Users may experience errors when trying to upload a document to Penneo SIGN. We are currently investigating this issue.

  2. identified Mar 11, 2025, 02:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 11, 2025, 02:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 11, 2025, 03:26 PM UTC

    This incident has been resolved.

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