Penneo incident
Sandbox Environment: QES Signing & Document Finalisation Issues
Resolved after 1 hour 1 minute, affecting Penneo Sandbox, on September 28, 2026.
We are investigating an ongoing issue in the Sandbox environment impacting Penneo QES signing and document finalisation, active since Friday, September 25. Impact: Signing attempts using Penneo QES are currently failing, and document finalisation is failing across all signature types. Unaffected: Signing via AdES, itsme QES, and SES continues to function as expected. Our team is actively working to resolve the issue and will provide updates as new information becomes available.
Affected components
Update timeline
- investigating Sep 28, 2026, 08:00 AM UTC
We are investigating an ongoing issue in the Sandbox environment impacting Penneo QES signing and document finalisation, active since Friday, September 25. Impact: Signing attempts using Penneo QES are currently failing, and document finalisation is failing across all signature types. Unaffected: Signing via AdES, itsme QES, and SES continues to function as expected. Our team is actively working to resolve the issue and will provide updates as new information becomes available.
- resolved Sep 28, 2026, 09:02 AM UTC
This incident has been resolved.
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