Pendo incident

Feedback Email Disabled in US Region

Resolved after 13 hours 35 minutes, affecting Feedback API, on May 31, 2025.

monitoring May 31, 2025, 03:21 AM UTC

We have identified the issue, re-enabled Pendo Legacy Feedback email, and are currently continuing to monitor the situation.

Started
May 31, 2025, 12:56 AM UTC
Resolved
May 31, 2025, 02:31 PM UTC
Duration
13h 35m
Detected by Pingoru
May 31, 2025, 12:56 AM UTC

Affected components

Feedback API

Update timeline

  1. investigating May 31, 2025, 12:56 AM UTC

    We are currently investigating an issue disabling Pendo Legacy Feedback Email. That outage is specific to our US Region.

  2. monitoring May 31, 2025, 03:21 AM UTC

    We have identified the issue, re-enabled Pendo Legacy Feedback email, and are currently continuing to monitor the situation.

  3. resolved May 31, 2025, 02:31 PM UTC

    After a period of monitoring, we consider this issue fully resolved

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