Resolved after 3 hours 57 minutes, affecting Other and Other and 1 more, on October 7, 2025.
The search function issue impacting our Listen product has been resolved across all regions. We are currently reviewing any Listen data that was created or edited during this time frame to ensure it indexes as expected.
Affected components
Update timeline
- identified Oct 07, 2025, 02:10 PM UTC
At around 9:40am Eastern Time, Pendo began experiencing degraded performance in our search function across our Listen products (Feedback, Ideas, etc.). We identified the issue around 10:05am Eastern Time and are in the process of remediating the issue.
- monitoring Oct 07, 2025, 02:42 PM UTC
The search function issue impacting our Listen product has been resolved across all regions. We are currently reviewing any Listen data that was created or edited during this time frame to ensure it indexes as expected.
- resolved Oct 07, 2025, 06:07 PM UTC
This issue has been fully resolved.
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