Resolved after 2 hours 14 minutes, affecting ACH-PSE, on October 21, 2026.
Dear Customer, Since 16:17 hrs. the problem has been solved,PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating Oct 21, 2026, 07:48 PM UTC
Dear Customer Since October 21, 2026 at 14:28:00 UTC -5 (Colombia's time) we are having problems with PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Oct 21, 2026, 10:02 PM UTC
Dear Customer, Since 16:17 hrs. the problem has been solved,PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
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