PayRetailers incident

Colombia - Bre-B Payin Approval Rate Decrease

Resolved after 4 hours 30 minutes, affecting Payin - Bre-B, on October 30, 2026.

investigating Oct 31, 2026, 03:55 AM UTC

We are continuing to investigate this issue.

Started
Oct 30, 2026, 11:24 PM UTC
Resolved
Oct 31, 2026, 03:55 AM UTC
Duration
4h 30m
Detected by Pingoru
Oct 30, 2026, 11:24 PM UTC

Affected components

Payin - Bre-B

Update timeline

  1. investigating Oct 30, 2026, 11:24 PM UTC

    We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. investigating Oct 31, 2026, 03:55 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 31, 2026, 03:55 AM UTC

    This incident has been resolved.

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