Resolved after 2 hours 39 minutes, affecting Reporting, on March 13, 2026.
Resolved: The impact to Reporting in our Production Environment has been mitigated. All TZ5 reports have been successfully delivered. Affected Regions: North America Mar 13, 21:58 UTC Initial Notification 2: We are experiencing a system issue that may be impacting Reporting in our Production Environment. As a result, some merchants and partners may experience delays in report delivery to SFTP. Our technical teams are actively working towards resolving the issue. Mar 13, 19:32 UTC Initial Notification: We are currently investigating an issue impacting scheduled report generation after a recent schedule time change prevented the job from running as expected. Engineering teams are working to rerun the original job and reviewing logs to identify the root cause. Next update will be provided once the job rerun is confirmed or additional findings are available. Mar 13, 20:37 UTC
Affected components
Update timeline
- resolved Mar 17, 2026, 01:05 PM UTC
Resolved: The impact to Reporting in our Production Environment has been mitigated. All TZ5 reports have been successfully delivered. Affected Regions: North America Mar 13, 21:58 UTC Initial Notification 2: We are experiencing a system issue that may be impacting Reporting in our Production Environment. As a result, some merchants and partners may experience delays in report delivery to SFTP. Our technical teams are actively working towards resolving the issue. Mar 13, 19:32 UTC Initial Notification: We are currently investigating an issue impacting scheduled report generation after a recent schedule time change prevented the job from running as expected. Engineering teams are working to rerun the original job and reviewing logs to identify the root cause. Next update will be provided once the job rerun is confirmed or additional findings are available. Mar 13, 20:37 UTC
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