Pax8 incident
Delayed provisioning of Microsoft orders and subscription renewals
Resolved after 7 hours 46 minutes, affecting Pax8 Platform and Subscriptions, on October 29, 2025.
We are seeing continued healthy performance across all systems and believe services have returned to pre-incident levels. Our teams will continue to monitor closely over the next few hours to ensure stability and consistent performance.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:58 PM UTC
We are currently investigating delayed provisioning of Microsoft orders and subscription renewals impacting all users. We will continue to post updates here.
- investigating Oct 29, 2025, 05:14 PM UTC
We are currently investigating an issue affecting Microsoft orders and subscriptions impacting all users. We will continue to post updates.
- identified Oct 29, 2025, 07:35 PM UTC
We have isolated the issue to be related to a wider outage impacting multiple MSFT services globally. We will continue to monitor this issue and expect it to be resolved promptly, for more information please refer to MSFT's status page here: https://status.cloud.microsoft/
- monitoring Oct 29, 2025, 10:08 PM UTC
A fix has been implemented and provisioning functionality is being restored. We are monitoring the results.
- monitoring Oct 29, 2025, 11:17 PM UTC
We are seeing continued healthy performance across all systems and believe services have returned to pre-incident levels. Our teams will continue to monitor closely over the next few hours to ensure stability and consistent performance.
- resolved Oct 30, 2025, 12:45 AM UTC
This incident has been resolved.
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