Pax8 incident

User-Facing Delay in Data Refresh Across Application

Resolved after 7 hours 24 minutes, affecting Pax8 Platform and Catalog and 1 more, on December 2, 2025.

monitoring Dec 02, 2025, 04:18 PM UTC

We’ve released a fix and are seeing significant performance improvements. Our teams will continue to monitor the system to ensure stability and full resolution.

Started
Dec 02, 2025, 02:27 PM UTC
Resolved
Dec 02, 2025, 09:52 PM UTC
Duration
7h 24m
Detected by Pingoru
Dec 02, 2025, 02:27 PM UTC

Affected components

Pax8 PlatformCatalogSubscriptions

Update timeline

  1. identified Dec 02, 2025, 02:27 PM UTC

    We are aware of delays in updated information reaching the front end. Our teams are actively working to improve system performance and restore normal update times. We’ll share further updates as we make progress.

  2. monitoring Dec 02, 2025, 04:18 PM UTC

    We’ve released a fix and are seeing significant performance improvements. Our teams will continue to monitor the system to ensure stability and full resolution.

  3. resolved Dec 02, 2025, 09:52 PM UTC

    We are back to normal behavior.

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