Pax8 incident

Temporary Email Disruption in Pax8 Marketplace

Resolved after 2 hours 28 minutes, affecting Pax8 Platform, on December 10, 2024.

resolved Dec 10, 2024, 07:36 PM UTC

Notifications from the Pax8 marketplace have been restored. Any impacted messages that were impacted by the temporary disruption will be re-sent. We sincerely apologize for the inconvenience and appreciate your patience.

Started
Dec 10, 2024, 05:08 PM UTC
Resolved
Dec 10, 2024, 07:36 PM UTC
Duration
2h 28m
Detected by Pingoru
Dec 10, 2024, 05:08 PM UTC

Affected components

Pax8 Platform

Update timeline

  1. investigating Dec 10, 2024, 05:08 PM UTC

    We are aware of an issue in the Pax8 Marketplace that caused duplicate service alerts to be sent to some users. To prevent further disruptions, we have temporarily disabled outgoing emails while we investigate the root cause. Our team is working diligently to resolve this matter and will provide updates as soon as we have more information. We sincerely apologize for the inconvenience and appreciate your patience. If you have urgent needs or questions, please reach out to [email protected].

  2. resolved Dec 10, 2024, 07:36 PM UTC

    Notifications from the Pax8 marketplace have been restored. Any impacted messages that were impacted by the temporary disruption will be re-sent. We sincerely apologize for the inconvenience and appreciate your patience.

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