Resolved after 2 hours 54 minutes, affecting Pax8 Platform and Subscriptions, on July 7, 2025.
A fix has been released to production for Microsoft Co-Term functionality during checkout. We will continue to monitor to ensure it is working as expected and will post a final update once confirmed.
Affected components
Update timeline
- investigating Jul 07, 2025, 04:46 PM UTC
We are currently investigating degraded performance with the Microsoft Co-Term feature triggered from checkout events in the platform, impacting all users. This may cause the product when created as a subscription to not be co-termed.
- identified Jul 07, 2025, 05:09 PM UTC
We have identified the root cause of the issue impacting Microsoft Co-Term during checkout events and are actively working to resolve it.
- monitoring Jul 07, 2025, 06:58 PM UTC
A fix has been released to production for Microsoft Co-Term functionality during checkout. We will continue to monitor to ensure it is working as expected and will post a final update once confirmed.
- resolved Jul 07, 2025, 07:40 PM UTC
This incident has been resolved.
Your product runs on more than Pax8
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services