Pax8 incident
Vendor Logos on product cards are not displaying on catalog page
Resolved after 4 hours 34 minutes, affecting Catalog, on July 30, 2025.
Product card images are now displaying as expected, and all catalog operations have returned to normal. Thank you for your patience while we worked to resolve this issue.
Affected components
Update timeline
- investigating Jul 30, 2025, 05:15 PM UTC
We are currently investigating an issue where product card images are not displaying in the platform catalog, impacting all users. Our team is actively working to identify the cause. We will provide further updates as more information becomes available.
- identified Jul 30, 2025, 05:37 PM UTC
We have identified the root cause of the issue impacting product card images in the platform catalog. Our team is currently working on deploying a fix. We will provide an update once the deployment is complete.
- monitoring Jul 30, 2025, 07:23 PM UTC
A fix has been deployed to production, and product card images should begin displaying normally over the next hour as the search index updates. We will continue to monitor the situation to ensure the resolution is stable.
- resolved Jul 30, 2025, 09:50 PM UTC
Product card images are now displaying as expected, and all catalog operations have returned to normal. Thank you for your patience while we worked to resolve this issue.
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