Resolved after 44 minutes, affecting Pax8 Platform and Catalog and 1 more, on August 22, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Pax8 PlatformCatalogBillingSubscriptions
Update timeline
- investigating Aug 22, 2025, 05:04 PM UTC
Some users are experiencing an outage with Cart/Quote/Storefront/Checkout/Catalog because of a pricing service failure. We are currently investigating degraded features in the platform impacting all users. We will continue to post updates here.
- monitoring Aug 22, 2025, 05:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 22, 2025, 05:48 PM UTC
This incident has been resolved.
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