pawaPay Outage History
pawaPay major outage · 4 active incidents View live status →Pingoru has recorded 1,237 incidents for pawaPay: 1,237 in the last 12 months and 661 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 113 | 467 of 720 (65%) |
| May 2026 | 149 | 381 of 744 (51%) |
| June 2026 | 178 | 534 of 720 (74%) |
| July 2026 | 154 | 551 of 744 (74%) |
| August 2026 | 207 | 662 of 744 (89%) |
| September 2026 | 189 | 685 of 720 (95%) |
| October 2026 | 245 | 584 of 593 (98%) |
Incidents, newest first
Critical October 13, 2026 Performance degradation affecting Kenya Airtel services 2h 10m Airtel :: Betting :: Web Deposit, Airtel :: Betting :: Payout, Airtel :: Payout, Airtel :: Web Deposit and 1 more
Started Oct 13, 2026, 12:24 AM UTC· resolved Oct 13, 2026, 02:34 AM UTC
- investigating Oct 13, 2026, 12:24 AM UTC
We are experiencing an outage of the Kenya Airtel services. We are investigating the issue.
- monitoring Oct 13, 2026, 01:15 AM UTC
A fix has been deployed by Kenya Airtel. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 13, 2026, 02:34 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Minor October 12, 2026 Performance degradation affecting Tanzania MMO services 2h 12m Yas :: Web Deposit, Yas :: USSD Deposit, Yas :: Payout
Started Oct 12, 2026, 09:33 PM UTC· resolved Oct 12, 2026, 11:45 PM UTC
- investigating Oct 12, 2026, 09:33 PM UTC
We are experiencing degraded performance in the Tanzania Yas services. We are investigating the issue.
- resolved Oct 12, 2026, 11:45 PM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical October 12, 2026 Performance degradation affecting Benin MTN/Sharpsivion services 1h 39m MTN :: Web Deposit, MTN :: Betting :: Web Deposit
Started Oct 12, 2026, 04:06 PM UTC· resolved Oct 12, 2026, 05:45 PM UTC
- investigating Oct 12, 2026, 04:06 PM UTC
We are experiencing an outage of the Benin MTN services. We are investigating the issue.
- monitoring Oct 12, 2026, 05:20 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 12, 2026, 05:45 PM UTC
The incident has been resolved.
Minor October 11, 2026 Performance degradation affecting Tanzania Halotel services 3h 31m Halotel :: Payout
Started Oct 11, 2026, 05:53 PM UTC· resolved Oct 11, 2026, 09:25 PM UTC
- investigating Oct 11, 2026, 05:53 PM UTC
We are experiencing degraded performance in the Tanzania Halotel services. We are investigating the issue.
- monitoring Oct 11, 2026, 08:46 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 11, 2026, 09:25 PM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical October 11, 2026 Performance degradation affecting Mali Moov services 4h 21m Moov :: Web deposit, Moov :: Payout
Started Oct 11, 2026, 02:58 PM UTC· resolved Oct 11, 2026, 07:19 PM UTC
- investigating Oct 11, 2026, 02:58 PM UTC
We are experiencing degraded performance in the Mali Moov services. We are investigating the issue.
- investigating Oct 11, 2026, 03:06 PM UTC
This is a quick update to inform you that we are now experiencing an outage in our Moov Mali gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 11, 2026, 04:58 PM UTC
A fix has been deployed by Mali Moov. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 11, 2026, 07:19 PM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical October 11, 2026 Performance degradation affecting Telecel Ghana MMO services 10h 38m Telecel :: Web Deposit, Telecel :: Payout
Started Oct 11, 2026, 02:19 PM UTC· resolved Oct 12, 2026, 12:58 AM UTC
- identified Oct 11, 2026, 02:19 PM UTC
We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.
- monitoring Oct 11, 2026, 03:56 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- monitoring Oct 11, 2026, 04:46 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in these gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 11, 2026, 11:51 PM UTC
A fix has been deployed by Ghana Telecel. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 12, 2026, 12:58 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Minor October 10, 2026 Performance degradation affecting MTN Benin MMO services 6h 13m MTN :: Web Deposit, MTN :: Betting :: Web Deposit
Started Oct 10, 2026, 02:03 PM UTC· resolved Oct 10, 2026, 08:16 PM UTC
- identified Oct 10, 2026, 02:03 PM UTC
We have identified instability in Benin MTN services. We have escalated this to the MMO for resolution.
- monitoring Oct 10, 2026, 02:29 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- monitoring Oct 10, 2026, 02:44 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our MTN Benin deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Oct 10, 2026, 02:46 PM UTC
We have identified instability in Benin MTN services. We have escalated this to the MMO for resolution.
- identified Oct 10, 2026, 06:20 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our MTN Benin gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 10, 2026, 06:45 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 10, 2026, 08:16 PM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical October 10, 2026 Performance degradation affecting CIV Wave services 1h 24m Wave :: Web Deposit, Wave :: Payout
Started Oct 10, 2026, 01:44 AM UTC· resolved Oct 10, 2026, 03:09 AM UTC
- identified Oct 10, 2026, 01:44 AM UTC
We have identified instability in CIV Wave services. We have escalated this to the MMO for resolution.
- monitoring Oct 10, 2026, 02:30 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 10, 2026, 03:09 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical October 9, 2026 Performance degradation affecting Zambia MTN services 1h 50m MTN :: Web Deposit, MTN :: Payout
Started Oct 09, 2026, 11:13 PM UTC· resolved Oct 10, 2026, 01:03 AM UTC
- investigating Oct 09, 2026, 11:13 PM UTC
We are experiencing an outage of the Zambia MTN services. We are investigating the issue.
- monitoring Oct 10, 2026, 12:16 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 10, 2026, 01:03 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Major October 9, 2026 Performance degradation affecting Nigeria Opay services 3h 56m Opay :: Web Deposit, Opay :: Payout
Started Oct 09, 2026, 09:06 PM UTC· resolved Oct 10, 2026, 01:02 AM UTC
- identified Oct 09, 2026, 09:06 PM UTC
We have identified instability in Nigeria Opay services. We have escalated this to the MMO for resolution.
- monitoring Oct 10, 2026, 12:20 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 10, 2026, 01:02 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical October 9, 2026 Performance degradation affecting Malawi MMO services 2h 36m Airtel :: Web Deposit, Airtel :: Payout
Started Oct 09, 2026, 03:13 AM UTC· resolved Oct 09, 2026, 05:49 AM UTC
- investigating Oct 09, 2026, 03:13 AM UTC
We are experiencing an outage in the Malawi Airtel services. We are investigating the issue.
- monitoring Oct 09, 2026, 05:11 AM UTC
A fix has been deployed by Malawi Airtel. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 09, 2026, 05:49 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical October 7, 2026 Performance degradation affecting Benin MTN services 2h 53m MTN :: Web Deposit, MTN :: Betting :: Web Deposit
Started Oct 07, 2026, 11:44 PM UTC· resolved Oct 08, 2026, 02:37 AM UTC
- investigating Oct 07, 2026, 11:44 PM UTC
We are experiencing an outage of the Benin MTN services. We are investigating the issue.
- monitoring Oct 08, 2026, 12:26 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 08, 2026, 02:37 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical October 7, 2026 Performance degradation affecting Uganda MTN services 1h 58m MTN :: Web Deposit, MTN :: USSD Deposit, MTN :: Payout
Started Oct 07, 2026, 07:07 PM UTC· resolved Oct 07, 2026, 09:06 PM UTC
- investigating Oct 07, 2026, 07:07 PM UTC
We are experiencing an outage of the Uganda MTN services. We are investigating the issue.
- monitoring Oct 07, 2026, 07:25 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 07, 2026, 09:06 PM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical October 7, 2026 Performance degradation affecting MTN OpenAPI services 2h 8m MTN :: Web Deposit, MTN :: Payout, MTN :: Web Deposit, MTN :: Payout and 8 more
Started Oct 07, 2026, 03:49 AM UTC· resolved Oct 07, 2026, 05:57 AM UTC
- investigating Oct 07, 2026, 03:49 AM UTC
We are experiencing an outage of MTN services across multiple markets. We are investigating the issue. Affected markets: Benin, Cameroon, DRC, CIV, Ghana, Liberia, Nigeria, Uganda, and Zambia.
- monitoring Oct 07, 2026, 04:28 AM UTC
A fix has been deployed by the respective MMOs. We are seeing improvements in success rates across the affected services and will continue monitoring the incident.
- resolved Oct 07, 2026, 05:57 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical October 7, 2026 Performance degradation affecting Cameroon MTN services 2h 45m MTN :: Web Deposit, MTN :: Payout
Started Oct 07, 2026, 03:10 AM UTC· resolved Oct 07, 2026, 05:56 AM UTC
- investigating Oct 07, 2026, 03:10 AM UTC
We are experiencing an outage of the Cameroon MTN services. We are investigating the issue.
- monitoring Oct 07, 2026, 04:29 AM UTC
A fix has been deployed by Cameroon MTN. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 07, 2026, 05:56 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Major October 6, 2026 System outage affecting internal tools 44m PawaPay Merchant API, PawaPay Dashboard, Payment reconciliation
Started Oct 06, 2026, 09:44 AM UTC· resolved Oct 06, 2026, 10:29 AM UTC
- identified Oct 06, 2026, 09:44 AM UTC
Dear Customer! We are currently experiencing an outage in our internal systems which affects payment reconciliation. Transaction processing is not affected. Our engineering team is working on resolving the issue. We will keep you updated on this at least once every 60 minutes. Thank you for your understanding.
- monitoring Oct 06, 2026, 10:11 AM UTC
We are pleased to inform you that our engineering team has deployed a fix and we are currently monitoring our systems for results. Thank you for your patience.
- resolved Oct 06, 2026, 10:29 AM UTC
We are informing you that our systems are up and running again and all services are fully operational. In case you should encounter any further problems, please do not hesitate to contact our support team. We apologize for the inconvenience caused.
Critical October 6, 2026 Performance degradation affecting Benin Celtiis services 2h 15m Celtiis :: Betting :: Web Deposit
Started Oct 06, 2026, 09:19 AM UTC· resolved Oct 06, 2026, 11:34 AM UTC
- investigating Oct 06, 2026, 09:19 AM UTC
We are experiencing an outage of the Benin Celtiis services. We are investigating the issue.
- monitoring Oct 06, 2026, 10:08 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 06, 2026, 11:34 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Minor October 5, 2026 Performance degradation affecting Mali MMO services 1h 48m Wave :: Payout
Started Oct 05, 2026, 04:22 PM UTC· resolved Oct 05, 2026, 06:11 PM UTC
- investigating Oct 05, 2026, 04:22 PM UTC
We are experiencing degraded performance in the Mali Wave services. We are investigating the issue.
- resolved Oct 05, 2026, 06:11 PM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical October 5, 2026 Performance degradation affecting Ghana Vodafone services 3h 24m Telecel :: Web Deposit, Telecel :: Payout
Started Oct 05, 2026, 09:09 AM UTC· resolved Oct 05, 2026, 12:33 PM UTC
- investigating Oct 05, 2026, 09:09 AM UTC
We are experiencing an outage of the Ghana Telecel services. We are investigating the issue.
- monitoring Oct 05, 2026, 09:41 AM UTC
A fix has been deployed by Ghana Telecel. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 05, 2026, 12:33 PM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical October 5, 2026 Performance degradation affecting Orange Mali services 1d 6h Orange :: Payout
Started Oct 05, 2026, 08:58 AM UTC· resolved Oct 06, 2026, 03:03 PM UTC
- identified Oct 05, 2026, 08:58 AM UTC
We have identified instability in Mali Orange services. We have escalated this to the MMO for resolution.
- identified Oct 05, 2026, 02:33 PM UTC
This is a quick update to inform you that we are still experiencing an outage in our Orange Mali payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Oct 05, 2026, 08:01 PM UTC
This is a quick update to inform you that we are still experiencing an outage in our Orange Mali payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Oct 06, 2026, 03:27 AM UTC
We are still experiencing an outage in our Mali Orange payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring Oct 06, 2026, 11:20 AM UTC
A fix has been deployed by Mali Orange. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 06, 2026, 03:03 PM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical October 3, 2026 Performance degradation affecting Benin Celtis services 3h 16m Celtiis :: Betting :: Web Deposit, Celtiis :: Betting :: Payout
Started Oct 03, 2026, 12:47 AM UTC· resolved Oct 03, 2026, 04:04 AM UTC
- investigating Oct 03, 2026, 12:47 AM UTC
We are experiencing an outage of the Benin Celtiis services. We are investigating the issue.
- monitoring Oct 03, 2026, 02:55 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 03, 2026, 04:04 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Minor October 2, 2026 Performance degradation affecting Airtel OpenAPI services 1h 55m Airtel :: Web Deposit, Airtel :: Web Deposit, Airtel :: Web Deposit, Airtel :: Web Deposit and 18 more
Started Oct 02, 2026, 11:24 AM UTC· resolved Oct 02, 2026, 01:19 PM UTC
- identified Oct 02, 2026, 11:24 AM UTC
We have identified instability in Airtel services in the following market(s): DRC, Congo B, Gabon, Kenya, Malawi, Rwanda, Tanzania, Uganda and Zambia. We have escalated this to the MMO for resolution.
- monitoring Oct 02, 2026, 12:13 PM UTC
We are seeing improvements in success rates across the affected services and will continue monitoring the incident.
- resolved Oct 02, 2026, 01:19 PM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical October 2, 2026 Performance degradation affecting Mali Moov, Orange, Wave services 2h 45m Moov :: Web deposit, Moov :: Payout, Orange :: Web deposit, Orange :: Payout and 2 more
Started Oct 02, 2026, 02:07 AM UTC· resolved Oct 02, 2026, 04:52 AM UTC
- investigating Oct 02, 2026, 02:07 AM UTC
We are experiencing an outage of the Mali Moov, Orange, Wave services. We are investigating the issue.
- monitoring Oct 02, 2026, 03:00 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 02, 2026, 04:52 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Minor October 1, 2026 Performance degradation affecting DRC MMO services 1d 5h Vodacom :: Web Deposit, Vodacom :: Payout
Started Oct 01, 2026, 09:05 AM UTC· resolved Oct 02, 2026, 02:14 PM UTC
- investigating Oct 01, 2026, 09:05 AM UTC
We are experiencing degraded performance in the DRC Vodacom services. We are investigating the issue.
- identified Oct 01, 2026, 02:14 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our DRC Vodacom deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Oct 02, 2026, 06:07 AM UTC
This is a quick update to inform you that we are still experiencing a degraded performance in our Vodacom DRC deposit payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 02, 2026, 10:02 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 02, 2026, 02:14 PM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical September 29, 2026 Performance degradation affecting Zamtel NFS Zambia services 17h 50m NFS :: Zamtel :: Payout, Zamtel :: USSD Deposit
Started Sep 29, 2026, 01:39 PM UTC· resolved Sep 30, 2026, 07:29 AM UTC
- investigating Sep 29, 2026, 01:39 PM UTC
We are experiencing an outage of the Zamtel NFS Zambia services. We are investigating the issue.
- investigating Sep 29, 2026, 03:42 PM UTC
This is a quick update to inform you that we are still experiencing an outage in our NFS Zamtel Zambia payout and Zamtel Zambia USSD gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- investigating Sep 29, 2026, 04:31 PM UTC
This is a quick update to inform you that we are still experiencing an outage in our Zamtel NFS payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- investigating Sep 29, 2026, 04:33 PM UTC
This is a quick update to inform you that we are still experiencing an outage in our Zamtel NFS payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- investigating Sep 30, 2026, 02:42 AM UTC
This is a quick update to inform you that we are still experiencing an outage in our Zamtel NFS Zambia payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Sep 30, 2026, 06:28 AM UTC
A fix has been deployed by our engineering team. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 30, 2026, 07:29 AM UTC
The incident has been resolved. We apologise for the inconvenience.