pawaPay Outage History
pawaPay major outage · 4 active incidents View live status →Pingoru has recorded 1,237 incidents for pawaPay: 1,237 in the last 12 months and 660 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 113 | 467 of 720 (65%) |
| May 2026 | 149 | 381 of 744 (51%) |
| June 2026 | 178 | 534 of 720 (74%) |
| July 2026 | 154 | 551 of 744 (74%) |
| August 2026 | 207 | 662 of 744 (89%) |
| September 2026 | 189 | 685 of 720 (95%) |
| October 2026 | 245 | 584 of 594 (98%) |
Incidents, newest first
Critical September 28, 2026 Performance degradation affecting Burkina Faso MMO services 5h 50m Orange :: Web Deposit
Started Sep 28, 2026, 06:56 PM UTC· resolved Sep 29, 2026, 12:47 AM UTC
- investigating Sep 28, 2026, 06:56 PM UTC
We are experiencing an outage of the Burkina Faso Orange services. We are investigating the issue.
- monitoring Sep 28, 2026, 09:35 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 29, 2026, 12:47 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical September 27, 2026 Performance degradation affecting Congo Brazzaville Airtel services 2h 54m Airtel :: Payout, Airtel :: Web Deposit
Started Sep 27, 2026, 12:33 AM UTC· resolved Sep 27, 2026, 03:27 AM UTC
- investigating Sep 27, 2026, 12:33 AM UTC
We are experiencing an outage of the Congo Brazzaville Airtel services. We are investigating the issue.
- resolved Sep 27, 2026, 03:27 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical September 22, 2026 Performance degradation affecting Airtel Tanzania services 3h 47m Airtel :: Web Deposit, Airtel :: Payout
Started Sep 22, 2026, 11:44 PM UTC· resolved Sep 23, 2026, 03:31 AM UTC
- investigating Sep 22, 2026, 11:44 PM UTC
We are experiencing an outage of the Tanzania Airtel services. We are investigating the issue.
- monitoring Sep 23, 2026, 03:09 AM UTC
A fix has been deployed by Tanzania Airtel. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 23, 2026, 03:31 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical September 21, 2026 Performance degradation affecting Benin betting services 47m Celtiis :: Betting :: Web Deposit, Celtiis :: Betting :: Payout, Moov :: Betting :: Web Deposit, Moov :: Betting :: Payout and 2 more
Started Sep 21, 2026, 07:23 AM UTC· resolved Sep 21, 2026, 08:10 AM UTC
- investigating Sep 21, 2026, 07:23 AM UTC
We are experiencing [degraded performance in/an outage of] the Benin [Celtiis/MTN/Moov] services. We are investigating the issue.
- monitoring Sep 21, 2026, 07:41 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 21, 2026, 08:10 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical September 21, 2026 Performance degradation affecting Mali services 1h 53m Moov :: Web deposit, Moov :: Payout, Orange :: Web deposit, Orange :: Payout and 2 more
Started Sep 21, 2026, 07:06 AM UTC· resolved Sep 21, 2026, 09:00 AM UTC
- identified Sep 21, 2026, 07:06 AM UTC
We have identified instability with Mali services. We have escalated this to the MMO for resolution.
- monitoring Sep 21, 2026, 07:22 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 21, 2026, 09:00 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical September 16, 2026 Performance degradation affecting Kenya OpenAPI services 6h 29m Airtel :: Payout, Airtel :: Web Deposit
Started Sep 16, 2026, 09:46 PM UTC· resolved Sep 17, 2026, 04:16 AM UTC
- investigating Sep 16, 2026, 09:46 PM UTC
We are experiencing an outage of the Kenya Open API services. We are investigating the issue.
- monitoring Sep 17, 2026, 03:17 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 17, 2026, 04:16 AM UTC
This incident has been resolved.
Critical September 15, 2026 Performance degradation affecting Airtel OpenAPI Kenya services 5h 47m Airtel :: Payout, Airtel :: Web Deposit
Started Sep 15, 2026, 10:16 PM UTC· resolved Sep 16, 2026, 04:03 AM UTC
- investigating Sep 15, 2026, 10:16 PM UTC
We are experiencing an outage of Airtel OpenAPI Kenya. We are investigating the issue.
- monitoring Sep 16, 2026, 03:15 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 16, 2026, 04:03 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Minor September 15, 2026 Performance degradation affecting Zambia Airtel services 2h 12m Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout
Started Sep 15, 2026, 07:59 PM UTC· resolved Sep 15, 2026, 10:11 PM UTC
- investigating Sep 15, 2026, 07:59 PM UTC
We are experiencing degraded performance in the Zambia Airtel services. We are investigating the issue.
- monitoring Sep 15, 2026, 09:34 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 15, 2026, 10:11 PM UTC
This incident has been resolved.
Minor September 12, 2026 System degration affecting internal tools 2h 26m PawaPay Merchant API, PawaPay Dashboard, Payment reconciliation
Started Sep 12, 2026, 04:52 PM UTC· resolved Sep 12, 2026, 07:18 PM UTC
- identified Sep 12, 2026, 04:52 PM UTC
Dear Customer! We are currently experiencing degradation in our internal systems, which is affecting reconciliation across all gateways. Our engineering team is working to resolve the issue. Thank you for your understanding.
- monitoring Sep 12, 2026, 06:22 PM UTC
We are pleased to inform you that our systems are currently recovering, and our engineering team is closely monitoring the situation. Thank you for your patience and understanding.
- resolved Sep 12, 2026, 07:18 PM UTC
This incident has been resolved.
Major September 10, 2026 Performance degradation affecting MTN Uganda MMO services 40m MTN :: Web Deposit, MTN :: USSD Deposit, MTN :: Payout
Started Sep 10, 2026, 02:43 AM UTC· resolved Sep 10, 2026, 03:24 AM UTC
- identified Sep 10, 2026, 02:43 AM UTC
We have identified instability in Uganda MTN services. We have escalated this to the MMO for resolution.
- resolved Sep 10, 2026, 03:24 AM UTC
This incident has been resolved.
Critical September 9, 2026 Performance degradation affecting Airtel Gabon MMO services 1h 25m Airtel :: Payout, Airtel :: Web Deposit
Started Sep 09, 2026, 01:48 AM UTC· resolved Sep 09, 2026, 03:14 AM UTC
- identified Sep 09, 2026, 01:48 AM UTC
We have identified instability in Gabon Airtel services. We have escalated this to the MMO for resolution.
- resolved Sep 09, 2026, 03:14 AM UTC
This incident has been resolved.
Major September 8, 2026 Performance degradation affecting Nigeria PalmPay services 21h 17m PalmPay :: Web Deposit, PalmPay :: Payout
Started Sep 08, 2026, 08:23 AM UTC· resolved Sep 09, 2026, 05:41 AM UTC
- identified Sep 08, 2026, 08:23 AM UTC
We have identified instability in Nigeria PalmPay services. We have escalated this to the MMO for resolution.
- identified Sep 08, 2026, 10:05 AM UTC
This is a quick update to inform you that we are still experiencing an outage in our Palmpay Nigeria payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Sep 09, 2026, 03:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2026, 05:41 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical September 6, 2026 Performance degradation affecting Burkina Faso Orange services 1h 10m Orange :: Web Deposit
Started Sep 06, 2026, 09:33 AM UTC· resolved Sep 06, 2026, 10:43 AM UTC
- identified Sep 06, 2026, 09:33 AM UTC
We have identified instability in Burkina Faso Orange services. We have escalated this to the MMO for resolution.
- monitoring Sep 06, 2026, 10:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 06, 2026, 10:43 AM UTC
This incident has been resolved.
Critical September 4, 2026 System outage affecting PawaPay Dashboard 3h 19m PawaPay Merchant API, PawaPay Dashboard
Started Sep 04, 2026, 07:18 AM UTC· resolved Sep 04, 2026, 10:38 AM UTC
- identified Sep 04, 2026, 07:18 AM UTC
Dear Customer! We are currently experiencing an outage in our PawaPay Dashboard. Our engineering team is working on resolving the issue. We will keep you updated on this at least once every 60 minutes. Thank you for your understanding.
- monitoring Sep 04, 2026, 07:44 AM UTC
We are pleased to inform you that our engineering team has deployed a fix and we are currently monitoring our systems for results. Thank you for your patience.
- identified Sep 04, 2026, 08:13 AM UTC
This is a quick update to inform you that we are still experiencing issues with PawaPay Dashboard, but our engineering team is working tirelessly on resolving the issue. We'll provide an update as soon as possible. Thank you for your patience.
- identified Sep 04, 2026, 08:22 AM UTC
We have resolved the issue with the PawaPay Dashboard being inaccessible. However, we are still experiencing issues with some downstream services and are waiting for an ETA from the relevant teams. As a result, dashboard statistics and financial statement exports are currently unavailable. We will provide another update as soon as possible once all functionality has been fully restored.
- monitoring Sep 04, 2026, 09:30 AM UTC
We’re pleased to confirm that financial statements are available for export again, together with payment statistics on the dashboard. The downstream service incident has been resolved by the provider. Thank you for your patience and understanding, and we apologize for any inconvenience caused.
- resolved Sep 04, 2026, 10:38 AM UTC
We are informing you that our systems are up and running again and all services are fully operational. In case you should encounter any further problems, please do not hesitate to contact our support team. We apologize for the inconvenience caused.
Critical September 4, 2026 Performance degradation affecting Congo Brazzaville MMO services 3h 4m Airtel :: Payout, Airtel :: Web Deposit
Started Sep 04, 2026, 12:29 AM UTC· resolved Sep 04, 2026, 03:34 AM UTC
- investigating Sep 04, 2026, 12:29 AM UTC
We are experiencing an outage of the Congo Brazzaville Airtel services. We are investigating the issue.
- monitoring Sep 04, 2026, 01:36 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 04, 2026, 03:34 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Minor September 1, 2026 Performance degradation affecting Kenya MMO services 7h 19m M-Pesa :: USSD Deposit
Started Sep 01, 2026, 04:41 PM UTC· resolved Sep 02, 2026, 12:01 AM UTC
- investigating Sep 01, 2026, 04:41 PM UTC
We are experiencing degraded performance in the Kenya M-Pesa services. We are investigating the issue.
- resolved Sep 02, 2026, 12:01 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Minor September 1, 2026 Performance degradation affecting Orange Cameroon services 8h 39m Orange :: Web Deposit, Orange :: Payout
Started Sep 01, 2026, 02:43 PM UTC· resolved Sep 01, 2026, 11:23 PM UTC
- identified Sep 01, 2026, 02:43 PM UTC
We have identified instability in Cameroon Orange services. We have escalated this to the MMO for resolution.
- monitoring Sep 01, 2026, 04:06 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 01, 2026, 11:23 PM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical August 31, 2026 Performance degradation affecting Moov Mali services 2h 48m Moov :: Web deposit, Moov :: Payout
Started Aug 31, 2026, 02:44 PM UTC· resolved Aug 31, 2026, 05:32 PM UTC
- identified Aug 31, 2026, 02:44 PM UTC
We have identified instability in Mali Moov services. We have escalated this to the MMO for resolution.
- monitoring Aug 31, 2026, 04:50 PM UTC
We are seeing improvements and will continue to monitor the situation.
- resolved Aug 31, 2026, 05:32 PM UTC
This incident has been resolved.
Minor August 31, 2026 Performance degradation affecting Ghana GHIPPS services 12m GHIPSS :: Bank Payout
Started Aug 31, 2026, 02:33 AM UTC· resolved Aug 31, 2026, 02:46 AM UTC
- investigating Aug 31, 2026, 02:33 AM UTC
We are experiencing degraded performance in the Ghana GHIPPS services. We are investigating the issue.
- resolved Aug 31, 2026, 02:46 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical August 30, 2026 Performance degradation affecting Orange DRC services 5h 9m Orange :: Web Deposit
Started Aug 30, 2026, 05:41 PM UTC· resolved Aug 30, 2026, 10:51 PM UTC
- identified Aug 30, 2026, 05:41 PM UTC
We have identified instability in DRC Orange services. We have escalated this to the MMO for resolution.
- identified Aug 30, 2026, 05:43 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 30, 2026, 05:44 PM UTC
We have identified instability in DRC Orange services. We have escalated this to the MMO for resolution.
- monitoring Aug 30, 2026, 08:46 PM UTC
We are seeing improvements and will continue to monitor the situation.
- resolved Aug 30, 2026, 10:51 PM UTC
The incident has been resolved. We apologise for the inconvenience.
Major August 29, 2026 Performance degradation affecting Nigeria Palmpay services 13h 4m PalmPay :: Web Deposit, PalmPay :: Payout
Started Aug 29, 2026, 07:26 PM UTC· resolved Aug 30, 2026, 08:30 AM UTC
- identified Aug 29, 2026, 07:26 PM UTC
We have identified instability in Nigeria PalmPay services. We have escalated this to the MMO for resolution.
- identified Aug 29, 2026, 07:53 PM UTC
We have identified instability in Nigeria PalmPay services. We have escalated this to the MMO for resolution.
- resolved Aug 30, 2026, 08:30 AM UTC
This incident has been resolved.
Major August 28, 2026 Performance degradation affecting Mozambique MMO services 6h 7m Vodacom :: Web Deposit, Vodacom :: Payout
Started Aug 28, 2026, 05:00 PM UTC· resolved Aug 28, 2026, 11:08 PM UTC
- investigating Aug 28, 2026, 05:00 PM UTC
We are experiencing an outage of the Mozambique Vodacom services. We are investigating the issue.
- monitoring Aug 28, 2026, 09:04 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Aug 28, 2026, 11:08 PM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical August 24, 2026 Performance degradation affecting Kenya Mpesa services 2h 52m M-Pesa :: USSD Deposit
Started Aug 24, 2026, 11:06 PM UTC· resolved Aug 25, 2026, 01:58 AM UTC
- investigating Aug 24, 2026, 11:06 PM UTC
We are experiencing an outage of the Kenya M-Pesa services. We are investigating the issue.
- monitoring Aug 25, 2026, 12:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2026, 01:58 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical August 21, 2026 Performance degradation affecting Vodacom Tanzania services 4h 58m Vodacom :: Web Deposit, Vodacom :: USSD Deposit, Vodacom :: Payout
Started Aug 21, 2026, 08:15 PM UTC· resolved Aug 22, 2026, 01:14 AM UTC
- identified Aug 21, 2026, 08:15 PM UTC
We have identified instability in Tanzania Vodacom services. We have escalated this to the MMO for resolution.
- identified Aug 21, 2026, 08:27 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 21, 2026, 08:54 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Aug 22, 2026, 01:14 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical August 20, 2026 Performance degradation affecting CIV Orange services 2h 13m Orange :: Web Deposit, Orange :: Payout
Started Aug 20, 2026, 06:14 PM UTC· resolved Aug 20, 2026, 08:27 PM UTC
- identified Aug 20, 2026, 06:14 PM UTC
We have identified instability in CIV Orange services. We have escalated this to the MMO for resolution.
- monitoring Aug 20, 2026, 08:00 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Aug 20, 2026, 08:27 PM UTC
The incident has been resolved. We apologise for the inconvenience.