Resolved after 5 days 2 hours, affecting 🇪🇺 EU - eu.maxsight.com, on December 3, 2025.
We are observing platform recovery with checks beginning to complete and complete automation. However, World-Check checks may still experience delays as well as Dow Jones checks. We are continuing to investigate the delays with the mentioned data providers.
Affected components
Update timeline
- investigating Dec 03, 2025, 10:22 AM UTC
We are currently investigating an issue which is causing checks to delay completion and being stuck in "automating" for longer than expected. Our engineers are working to resolve this as quickly as possible.
- investigating Dec 03, 2025, 12:45 PM UTC
We are continuing to investigate this issue.
- investigating Dec 03, 2025, 02:59 PM UTC
We are continuing to investigate this issue.
- identified Dec 03, 2025, 03:46 PM UTC
We are observing platform recovery with checks beginning to complete and complete automation. However, World-Check checks may still experience delays as well as Dow Jones checks. We are continuing to investigate the delays with the mentioned data providers.
- resolved Dec 08, 2025, 12:53 PM UTC
This incident has been resolved.
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