Resolved after 23 hours 32 minutes, affecting 🇪🇺 EU - eu.maxsight.com and 🇦🇪 UAE - ae.maxsight.com and 1 more, on October 22, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 22, 2026, 08:27 AM UTC
Our engineers have identified an issue which is preventing the latest reporting data being available in Maxsight/Passfort. We are working to resolve this issue as soon as possible and will provide further updates shortly.
- identified Oct 22, 2026, 10:45 AM UTC
Our engineers have identified an issue which is preventing the latest reporting data being available in Maxsight. We are working to resolve this issue as soon as possible and will provide further updates shortly.
- identified Oct 22, 2026, 11:57 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 22, 2026, 02:21 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 22, 2026, 06:59 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 23, 2026, 07:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 23, 2026, 08:00 AM UTC
This incident has been resolved.
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