Passfort incident

Issue with Maxsight Pages and Login Errors

Resolved after 1 hour 47 minutes, affecting 🇪🇺 EU - eu.maxsight.com, on February 20, 2026.

monitoring Feb 20, 2026, 10:52 AM UTC

We have implemented a fix to address an issue that was causing Maxsight pages to not load and preventing some users from logging in. Users reported encountering either an "Internal Server Error" when attempting to log in or observing blank white screens when already logged into the platform. We are actively monitoring the results of the fix to ensure the issue has been fully resolved.

Started
Feb 20, 2026, 10:52 AM UTC
Resolved
Feb 20, 2026, 12:39 PM UTC
Duration
1h 47m
Detected by Pingoru
Feb 20, 2026, 10:52 AM UTC

Affected components

🇪🇺 EU - eu.maxsight.com

Update timeline

  1. monitoring Feb 20, 2026, 10:52 AM UTC

    We have implemented a fix to address an issue that was causing Maxsight pages to not load and preventing some users from logging in. Users reported encountering either an "Internal Server Error" when attempting to log in or observing blank white screens when already logged into the platform. We are actively monitoring the results of the fix to ensure the issue has been fully resolved.

  2. resolved Feb 20, 2026, 12:39 PM UTC

    This incident has been resolved.

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