Paragon incident
Elevated API request errors and service unavailability
Resolved after 7 hours 25 minutes, affecting Workflow Editor and Task History and 1 more, on December 20, 2024.
We experienced a service disruption due to database performance issues that affected our SDK authentication system. The issue was resolved by 2:49am PST, and our team continued to monitor throughout the night to ensure stability. We've implemented additional safeguards to prevent similar incidents in the future.
Affected components
Update timeline
- investigating Dec 20, 2024, 08:49 AM UTC
We are currently investigating elevated request error rates to API requests for api.useparagon.com and zeus.useparagon.com. Dashboard views, Connect Portal requests, and other requests to the API may fail to load due to request failures.
- identified Dec 20, 2024, 09:46 AM UTC
We have identified a potential issue and are working on implementing a fix.
- resolved Dec 20, 2024, 04:15 PM UTC
We experienced a service disruption due to database performance issues that affected our SDK authentication system. The issue was resolved by 2:49am PST, and our team continued to monitor throughout the night to ensure stability. We've implemented additional safeguards to prevent similar incidents in the future.
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