Pandium incident

Services inaccessable

Resolved after 3 hours 7 minutes, affecting Marketplaces and API and 1 more, on June 12, 2025.

resolved Jun 12, 2025, 09:21 PM UTC

This issue has been resolved and all services are caught up and fully operational. We will continue to monitor to ensure stability.

Started
Jun 12, 2025, 06:13 PM UTC
Resolved
Jun 12, 2025, 09:21 PM UTC
Duration
3h 7m
Detected by Pingoru
Jun 12, 2025, 06:13 PM UTC

Affected components

MarketplacesAPIAPIMarketplacesAdmin DashboardIntegration HubRunsRuns

Update timeline

  1. identified Jun 12, 2025, 06:13 PM UTC

    All services are inaccessible or responding slowly due to an issue with our cloud hosting provider. We will update as soon as we know more.

  2. identified Jun 12, 2025, 06:37 PM UTC

    The issue with our cloud hosting provider is ongoing. We are continuing to monitor.

  3. identified Jun 12, 2025, 07:20 PM UTC

    Runs are firing with delays in our EU environment. We are monitoring.

  4. identified Jun 12, 2025, 07:43 PM UTC

    EU environments have recovered and we are continuing to monitor. US environments remain affected by the outage.

  5. monitoring Jun 12, 2025, 08:50 PM UTC

    All systems are back online and we are monitoring the recovery of the backlog of jobs.

  6. resolved Jun 12, 2025, 09:21 PM UTC

    This issue has been resolved and all services are caught up and fully operational. We will continue to monitor to ensure stability.

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