Pandium incident

Investigating production issue

Resolved after 29 minutes, affecting Marketplaces and API and 1 more, on September 1, 2026.

resolved Sep 01, 2026, 04:11 PM UTC

US production and sandbox environments have recovered. This issue was caused by instability in a US region of our underlying hosting provider. We will continue to monitor.

Started
Sep 01, 2026, 03:42 PM UTC
Resolved
Sep 01, 2026, 04:11 PM UTC
Duration
29m
Detected by Pingoru
Sep 01, 2026, 03:42 PM UTC

Affected components

MarketplacesAPIAdmin Dashboard

Update timeline

  1. investigating Sep 01, 2026, 03:42 PM UTC

    We are currently investigating an issue effecting our US-based sandbox and production environments. EU environments are unaffected.

  2. investigating Sep 01, 2026, 03:46 PM UTC

    We believe this issue is related to instability experienced by our underlying cloud hosting provider and we are working to identify a fix.

  3. identified Sep 01, 2026, 03:51 PM UTC

    We are currently in a repair cycle for US-based production and sandbox environments.

  4. monitoring Sep 01, 2026, 03:53 PM UTC

    We are monitoring recovery.

  5. resolved Sep 01, 2026, 04:11 PM UTC

    US production and sandbox environments have recovered. This issue was caused by instability in a US region of our underlying hosting provider. We will continue to monitor.

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