Palo Alto Networks incident
Customers are unable to add comments to existing support cases
Minor Vendor's status page →
Resolved after 14 minutes, affecting Customer Support Portal, on February 20, 2026.
Adding new comments to support cases is currently unavailable. The issue has been identified and a fix is being implemented.
Affected components
Customer Support Portal
Update timeline
- identified Feb 20, 2026, 04:06 AM UTC
Adding new comments to support cases is currently unavailable. The issue has been identified and a fix is being implemented.
- resolved Feb 20, 2026, 04:21 AM UTC
The issue has been resolved and adding comments is now functional.
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