Palo Alto Networks incident
[Cortex XDR / XSIAM / XSOAR 8 / XPANSE/ CLOUD] Degraded Performance in UK Region
Resolved after 17 hours 51 minutes, affecting United Kingdom and United Kindom and 1 more, on October 20, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Oct 20, 2026, 07:52 AM UTC
We are currently experiencing degraded performance in the UK region. We have identified the root cause and are implementing a fix.
- identified Oct 20, 2026, 10:30 AM UTC
The issue originates with our cloud vendor, and we are continuing to work closely with them to mitigate its impact.
- identified Oct 20, 2026, 11:50 AM UTC
We are seeing gradual improvements in some areas of the UK region and are continuing to work closely with our cloud vendor to mitigate the issue
- identified Oct 20, 2026, 02:17 PM UTC
We continue to see gradual improvement in the situation and are closely monitoring the status
- monitoring Oct 20, 2026, 04:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2026, 01:44 AM UTC
This incident has been resolved.
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