Palo Alto Networks incident
Customer Support Portal Service is not available
Notice Vendor's status page →
Resolved after 2 hours 22 minutes, affecting Customer Support Portal, on October 6, 2026.
No issues were observed during the 1-hour observation period. No further updates are expected on this thread.
Affected components
Customer Support Portal
Update timeline
- investigating Oct 06, 2026, 10:17 PM UTC
We are observing an intermittent availability issue with multiple customer-facing services. The operations team is investigating the problem.
- monitoring Oct 06, 2026, 11:20 PM UTC
The Customer Support portal availability issue has been resolved. The operations team is monitoring service availability.
- resolved Oct 07, 2026, 12:40 AM UTC
No issues were observed during the 1-hour observation period. No further updates are expected on this thread.
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