Resolved after 2 days 22 hours, affecting Impromed and Avimark and 1 more, on March 28, 2025.
Our data provider has informed us that a fix has been implemented and we are monitoring the result. Otto is taking the necessary steps to load any missing data.
Affected components
Update timeline
- identified Mar 28, 2025, 02:42 PM UTC
One of our data providers that we use to load data from Practice Management Systems into Otto is experiencing an issue that affects our ability to load data. This issue affects Cornerstone, AVImark, and Impromed Systems. Affected data includes loyalty points, service reminders for Impromed or Multisite Cornerstone), new breed, color, species, or sex values created since the overnight sync. Once the issue is resolved with our data provider, Otto will take the necessary steps to load any missing data.
- monitoring Mar 28, 2025, 08:04 PM UTC
Our data provider has informed us that a fix has been implemented and we are monitoring the result. Otto is taking the necessary steps to load any missing data.
- resolved Mar 31, 2025, 01:22 PM UTC
This incident has been resolved.
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