Otto Flow incident

Flow Authentication Outage

Resolved after 1 hour 39 minutes, affecting Conversations and Video & Voice Communication and 1 more, on June 12, 2025.

monitoring Jun 12, 2025, 06:58 PM UTC

The issue has been resolved, we are continuing to monitor but let us know if you are still experiencing issues.

Started
Jun 12, 2025, 06:20 PM UTC
Resolved
Jun 12, 2025, 08:00 PM UTC
Duration
1h 39m
Detected by Pingoru
Jun 12, 2025, 06:20 PM UTC

Affected components

ConversationsVideo & Voice CommunicationAutomationsReportingCalendar

Update timeline

  1. monitoring Jun 12, 2025, 06:20 PM UTC

    We're currently experiencing an outage with our third-party authentication provider (Google), which is preventing users from logging in to Flow. This is an ongoing issue with Google, and we're actively monitoring their status and working to restore access as soon as possible. We understand how disruptive this is and sincerely apologize for the inconvenience. We'll share updates here as soon as we have more information.

  2. monitoring Jun 12, 2025, 06:55 PM UTC

    The issue has been resolved, we are continuing to monitor but let us know if you are still experiencing issues.

  3. monitoring Jun 12, 2025, 06:56 PM UTC

    We're continuing to monitor an outage with our third-party authentication provider (Google). Some clinic users are now able to log in to Flow as the outage begins to resolve. If you're still having trouble logging in, please try again shortly.

  4. monitoring Jun 12, 2025, 06:58 PM UTC

    The issue has been resolved, we are continuing to monitor but let us know if you are still experiencing issues.

  5. resolved Jun 12, 2025, 08:00 PM UTC

    This incident has been resolved.

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