Otto Flow incident

Vetdata Sync Delay

Resolved after 5 hours 57 minutes, affecting Impromed and Avimark and 1 more, on August 1, 2025.

monitoring Aug 01, 2025, 09:13 PM UTC

Vetdata syncing has now resumed. All data should be fully synced and caught up by this evening.

Started
Aug 01, 2025, 03:15 PM UTC
Resolved
Aug 01, 2025, 09:13 PM UTC
Duration
5h 57m
Detected by Pingoru
Aug 01, 2025, 03:15 PM UTC

Affected components

ImpromedAvimarkCornerstoneeVetPractice/Pulse

Update timeline

  1. identified Aug 01, 2025, 03:15 PM UTC

    Our integration partner, Vetdata, let us know that they are currently experiencing an outage and we wanted to let you know ASAP as this may result in a service disruption or delay with data syncing from your practice management system to Flow. We fully expect all data syncs to catch up once this is resolved and are partnering closely with Vetdata so that you can be first to know once there is an update. Please follow here for updates.

  2. monitoring Aug 01, 2025, 09:13 PM UTC

    Vetdata syncing has now resumed. All data should be fully synced and caught up by this evening.

  3. resolved Aug 01, 2025, 09:13 PM UTC

    This incident has been resolved.

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