Orum incident
Can't navigate in Orum after log in - intermittently affecting users
Resolved after 2 hours 3 minutes, affecting Dialer and Salesfloor and 1 more, on July 15, 2026.
Acute remediation has been effective and the engineering team will complete the remainder of the required changes overnight.
Affected components
Update timeline
- investigating Jul 15, 2026, 08:21 PM UTC
Investigating We are actively investigating reports of intermittent navigation symptoms within Orum after successful login. Our engineering team is currently researching the cause of this behavior.
- identified Jul 15, 2026, 08:43 PM UTC
This root cause of this issue has been identified. Our team will need to take full mitigation measures after business hours and are looking to apply acute remediation for the few orgs experiencing this symptom.
- monitoring Jul 15, 2026, 08:51 PM UTC
Mitigated - Our engineering team has implemented initial mitigation steps to relieve platform pressure and will complete the remaining steps to fully resolve the challenge overnight
- resolved Jul 15, 2026, 10:25 PM UTC
Acute remediation has been effective and the engineering team will complete the remainder of the required changes overnight.
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