Resolved after 17 hours 49 minutes, on August 19, 2025.
Hello, We apologize for the current disruption to our HubSpot-integrated users. Our engineering team has a convincing lead suggesting changes were made to HubSpot's API related to different permission sets which is the likely root cause of lists not being able to load. These HubSpot changes appear to have taken place without any prior public notice. This challenge is only affecting HubSpot-integrated users and organizations-- the remainder of Orum integrations & functionalities are up and running for all others. Our team is working as quickly as possible with HubSpot support to determine the changes we can recommend to affected customer admins. Please monitor status.orum.com for the latest information. We appreciate your patience as we work to resolve this. Thank you.
Update timeline
- investigating Aug 19, 2025, 08:21 PM UTC
Hello, We apologize for the current disruption to our HubSpot-integrated users. Our engineering team has a convincing lead suggesting changes were made to HubSpot's API related to different permission sets which is the likely root cause of lists not being able to load. These HubSpot changes appear to have taken place without any prior public notice. This challenge is only affecting HubSpot-integrated users and organizations-- the remainder of Orum integrations & functionalities are up and running for all others. Our team is working as quickly as possible with HubSpot support to determine the changes we can recommend to affected customer admins. Please monitor status.orum.com for the latest information. We appreciate your patience as we work to resolve this. Thank you.
- resolved Aug 20, 2025, 02:11 PM UTC
This incident has been resolved.
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