Ordergroove incident

Analytics Data Delay

Resolved after 19 hours 33 minutes, affecting Analytics & Reporting, on April 15, 2026.

resolved Apr 16, 2026, 12:44 PM UTC

The issue causing delays in our data pipelines has been fully resolved. Analytics data is now processing as expected, and users should see data updating within the normal up to 4 hour latency window. We will continue to monitor the system to ensure stability, but no further impact is expected. Thank you for your patience.

Started
Apr 15, 2026, 05:11 PM UTC
Resolved
Apr 16, 2026, 12:44 PM UTC
Duration
19h 33m
Detected by Pingoru
Apr 15, 2026, 05:11 PM UTC

Affected components

Analytics & Reporting

Update timeline

  1. identified Apr 15, 2026, 05:11 PM UTC

    We are currently experiencing a delay in our data pipelines. As a result, Analytics data is not updating at the usual 4 hour latency. At this time, the latest available data reflects activity up to 8:50 AM EST on April 15. Our team is actively working to resolve the issue, and we expect data freshness to return to normal within the next few hours. We will provide another update as soon as more information is available.

  2. resolved Apr 16, 2026, 12:44 PM UTC

    The issue causing delays in our data pipelines has been fully resolved. Analytics data is now processing as expected, and users should see data updating within the normal up to 4 hour latency window. We will continue to monitor the system to ensure stability, but no further impact is expected. Thank you for your patience.

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