Orbee incident

Automated Email Service Disruption

Resolved after 15 days 6 hours, affecting Email Marketing, on December 31, 2024.

resolved Jan 15, 2025, 09:38 PM UTC

We are pleased to report that the issue impacting our automated email service has been resolved. The fix has been successfully implemented and automated emails are sending as expected.

Started
Dec 31, 2024, 02:58 PM UTC
Resolved
Jan 15, 2025, 09:38 PM UTC
Duration
15d 6h
Detected by Pingoru
Dec 31, 2024, 02:58 PM UTC

Affected components

Email Marketing

Update timeline

  1. investigating Dec 31, 2024, 02:58 PM UTC

    We are investigating an issue impacting our automated email service. We are actively working to identify and resolve the issue. Our initial investigation indicates that this may result in a lower volume of emails going out until the issue fix goes in place. Once the issue is resolved, we expect automated emails to send as expected. The following services may be impacted: Automated Email Marketing We will continue to provide updates on this page as more information becomes available.

  2. monitoring Jan 08, 2025, 05:57 PM UTC

    A fix has been implemented and we are monitoring the performance.

  3. resolved Jan 15, 2025, 09:38 PM UTC

    We are pleased to report that the issue impacting our automated email service has been resolved. The fix has been successfully implemented and automated emails are sending as expected.

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