Resolved after 3 hours 54 minutes, affecting Viewer, on December 2, 2025.
The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.
Affected components
Update timeline
- investigating Dec 02, 2025, 05:19 PM UTC
We have identified an issue that may result in loss of service with viewer. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success.
- investigating Dec 02, 2025, 07:41 PM UTC
We are continuing to investigate this issue. We apologize for any inconvenience caused and thank you for your continued patience.
- monitoring Dec 02, 2025, 08:28 PM UTC
Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved.
- resolved Dec 02, 2025, 09:13 PM UTC
The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.
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