US1 - Service issue impacting Mail

Update timeline

1. investigating Apr 15, 2026, 08:33 PM UTC

   We have identified an issue that may result in intermittent service interruption. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes. The Mail service is used for project-related communication and correspondence.

2. investigating Apr 15, 2026, 09:29 PM UTC

   We have identified an issue that may result in intermittent service interruption. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes. The Mail service is used for project-related communication and correspondence.

3. identified Apr 15, 2026, 10:53 PM UTC

   Oracle teams identified the cause, and are currently working on remediation efforts. Thank you for your continued patience. The next update will be in 60 minutes. The Mail service is used for project-related communication and correspondence.

4. monitoring Apr 15, 2026, 11:26 PM UTC

   Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved. The next update will be in 30 minutes. The Mail service is used for project-related communication and correspondence.

5. resolved Apr 15, 2026, 11:40 PM UTC

   The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.